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VideoCX.io simplifies customer-facing operations for banks, NBFCs, insurers, and fintechs through secure, high-quality video communication. The platform enables use cases like RBI-regulated Video KYC, credit verification (Video PD), motor claim inspection, life insurance verification, and digital onboarding via co-browsing. Over 75 financial institutions use VideoCX to conduct 3M+ video calls each month across 44 product journeys and 14 operational use cases. With 100+ features such as queue management, face match, live routing, document OCR, screen sharing, and audit modules, the platform ensures end-to-end compliance. AI tools handle speech-to-text, call summaries, and real-time translation. Customers include ICICI Bank, Axis Bank, Poonawalla Fincorp, HDFC Life, and more. No downloads are needed. Available via SaaS, hybrid, or full on-premise AWS hosting. VideoCX integrates via APIs or SDK and fits directly into your digital workflows to improve efficiency and reduce physical branch dependency.
What is SightCall?
At SightCall, we understand that enhanced visibility leads to superior service, encapsulated in our motto: see more, solve faster, serve better. By utilizing enriched video capabilities, SightCall empowers you to provide immediate assistance, ensuring exceptional customer experiences consistently.
With our platform, your agents and technicians can address customer inquiries more efficiently through real-time, guided interactions. The integration of live video along with augmented content helps to elevate the quality of service you provide, guaranteeing remarkable experiences with every interaction.
Count on a robust platform that operates on a secure global network, offering reliability whenever and wherever it is required, allowing you to focus on what truly matters—your customers.
Integrations Supported
Integrations Supported
Genesys Cloud CX
Microsoft 365
SAP Store
Salesforce Agentforce Service
API Availability
API Availability
Has API
Pricing Information
Pricing not provided
Pricing Information
Contact SightCall for pricing details
Supported Platforms
SaaS
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Training Options
Documentation Hub
Webinars
Company Facts
Organization Name
VideoCX.io
Date Founded
2017
Company Location
INDIA
Company Website
web.videocx.io
Company Facts
Organization Name
SightCall
Date Founded
2008
Company Location
USA, France, Singapore, Germany, UK, Australia, Canada
Company Website
www.sightcall.com
Categories and Features
Categories and Features
AR Remote Collaboration
Not specified
Customer Experience
Knowledge Management
Multi-Channel Collection
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Knowledge Base
Live Chat
Queue Management
Self Service Portal
Surveys & Feedback
Workflow Management
Field Service Management
Electronic Signature
Inventory Management
Mobile Access
Routing
Work Order Management
Remote Support
Diagnostic Tools
Live Chat
Real-time Chat
Screen Sharing
Session Recording
Surveys & Feedback
Remote Video Support
Not specified
Remote Visual Inspection
Not specified
Tradesman Job Management
Not specified