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What is VikiDesk?

VikiDesk serves as an all-encompassing remote support solution tailored for IT service providers and individual users operating on the Windows platform. It combines an array of functionalities, including the management of remote sessions and customer devices, alongside the organization of tickets and appointments, all within a single, cohesive workspace; furthermore, it supports file transfers and the execution of text commands across multiple computers at once. Enhanced by the Viki AI assistant, the platform can assess reported problems, carry out authorized configuration, repair, or update tasks, and summarize its findings effectively. The actions performed are governed by device permissions and the necessary authorizations from users or support personnel. Additionally, a specialized customer module is available to manage ongoing service contracts, while a quick-support feature is designed for immediate, on-demand sessions. For individual users, the service provides a subscription model for IT support, ensuring access to human assistance when required. These subscriptions offer a range of options, including both paid plans with and without AI features, and many provide a trial period of five days, allowing users to test the service before making a long-term commitment. This diverse array of features positions VikiDesk as a highly adaptable solution for streamlining remote IT support operations, making it an essential resource for both professionals and personal users alike.

What is Dameware Remote Support?

Remote IT management software enables the remote control of computers running Windows, Mac OS X, and Linux operating systems. This capability facilitates efficient support for large numbers of users while remaining at your workstation. Dameware offers a comprehensive solution that combines remote desktop access with the ability to administer Windows tasks, all managed through a unified central interface. This integration streamlines operations and enhances productivity for IT professionals.

Media

Media

Integrations Supported

Integrations Supported

SolarWinds Service Desk
SolarWinds Web Help Desk

API Availability

API Availability

Pricing Information

€29.99/month
Plans start at €29.99 per month and are available with or without AI. Eligible plans include a five-day trial.
Free Trial Offered?

Pricing Information

$407.00/install
No monthly fees, connect to unlimited end devices.
Free Trial Offered?

Supported Platforms

Windows

Supported Platforms

Android
iPhone
iPad
Windows

Customer Service / Support

Web-Based Support

Customer Service / Support

24 Hour Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

Cruvigo

Company Location

Germany

Company Website

vikidesk.de/

Company Facts

Organization Name

SolarWinds

Date Founded

2000

Company Location

United States

Company Website

www.solarwinds.com/remote-support-software

Categories and Features

Remote Support

Not specified

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Network Monitoring
Real-time Chat
Self Service Portal
Ticket Management

ITSM

Configuration Management
Incident Management
Problem Management
Self Service Portal

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Mobile Device Access
Multi Monitor Support
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Transfer
Surveys & Feedback

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