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What is VikiDesk?

VikiDesk serves as an all-encompassing remote support solution tailored for IT service providers and individual users operating on the Windows platform. It combines an array of functionalities, including the management of remote sessions and customer devices, alongside the organization of tickets and appointments, all within a single, cohesive workspace; furthermore, it supports file transfers and the execution of text commands across multiple computers at once. Enhanced by the Viki AI assistant, the platform can assess reported problems, carry out authorized configuration, repair, or update tasks, and summarize its findings effectively. The actions performed are governed by device permissions and the necessary authorizations from users or support personnel. Additionally, a specialized customer module is available to manage ongoing service contracts, while a quick-support feature is designed for immediate, on-demand sessions. For individual users, the service provides a subscription model for IT support, ensuring access to human assistance when required. These subscriptions offer a range of options, including both paid plans with and without AI features, and many provide a trial period of five days, allowing users to test the service before making a long-term commitment. This diverse array of features positions VikiDesk as a highly adaptable solution for streamlining remote IT support operations, making it an essential resource for both professionals and personal users alike.

What is Devolutions Remote Desktop Manager?

IT departments frequently face difficulties in securely handling a variety of remote connections across different platforms. Remote Desktop Manager (RDM) effectively tackles this issue by delivering a unified platform that combines remote session management with the storage of passwords and credentials. With support for protocols such as RDP, SSH, and VNC, RDM streamlines access to essential systems while upholding rigorous security measures. Incorporating features like role-based access control, password vaulting, and comprehensive session auditing, RDM guarantees that only authorized personnel can access sensitive systems. This functionality not only alleviates the challenges associated with managing remote connections but also bolsters security by reducing the likelihood of unauthorized access. Suitable for organizations of all sizes, Remote Desktop Manager serves as a powerful solution for simplifying and securing remote access, thereby enhancing overall operational efficiency. Furthermore, its intuitive interface makes it easier for teams to adapt and comply with security protocols.

Media

Media

Integrations Supported

Integrations Supported

1Password
AnyDesk
Azure Key Vault
Azure Virtual Desktop
BeyondTrust Password Safe
Bitvise
Cerby
Devolutions Gateway
Devolutions Password Manager
Double
HashiCorp Vault
ISL Light Remote Desktop
KeePass
Keeper Security
Lansweeper
Microsoft Hyper-V
N‑able Passportal
One Identity
RoboForm
Windows Admin Center

API Availability

API Availability

Pricing Information

€29.99/month
Plans start at €29.99 per month and are available with or without AI. Eligible plans include a five-day trial.
Free Trial Offered?

Pricing Information

$30/month/user
Starter Pack (up to 5 users): $25 USD/month/user
Remote connection and IT management: $30 USD/month/user
Privileged access management $50 USD/month/user
Enterprise (100+ users): contact sales
Free Version
Free Trial Offered?

Supported Platforms

Windows

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Linux

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Cruvigo

Company Location

Germany

Company Website

vikidesk.de/

Company Facts

Organization Name

Devolutions

Date Founded

2004

Company Location

Canada

Company Website

devolutions.net/remote-desktop-manager

Categories and Features

Remote Support

Not specified

Categories and Features

IT Management

Event Logs
License Management
Remote Access
Scheduling
Software Inventory

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording

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