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What is Viking Marketing?

Viking Marketing offers a cutting-edge CRM and appointment scheduling system powered by AI, tailored specifically for local service-oriented companies. This innovative AI engages every incoming lead in less than a minute through various channels, including SMS, web chat, and social media, guaranteeing that leads are both qualified and promptly scheduled on the calendar. Among its standout features are automated responses to missed calls, an all-in-one inbox that consolidates communication from all platforms, automatic customer review generation, reactivation of inactive leads, and integrated payment processing, all of which simplify operations by substituting over ten separate tools with one comprehensive solution. By implementing Viking, professionals such as contractors, dentists, gym owners, med spa operators, real estate agents, and other appointment-based businesses can dramatically minimize customer attrition caused by unanswered calls and slow response times. The onboarding process is swift, taking only 48 hours to complete, and there are no lengthy contracts required, which provides businesses with a flexible option to elevate their customer engagement and operational productivity. With Viking, you can revolutionize the management of customer interactions and appointments, creating a streamlined experience that benefits both your team and clients alike, ultimately leading to improved satisfaction and loyalty.

What is Instant Reply?

Instant Reply functions as a sophisticated AI sales agent designed to facilitate business interactions on platforms such as Instagram, WhatsApp Business, and Messenger. This innovative tool utilizes a company's frequently asked questions, pricing structures, and policies to deliver precise answers to customer queries, evaluate incoming requests, and streamline follow-up actions along with booking processes. Teams can start in an approval mode, and as they gain confidence, they can gradually move towards automatically sending responses that they trust. Moreover, human agents can still manage personalized quotes and decisions on discounts while maintaining the context of ongoing conversations. The platform features a shared inbox that brings together all customer interactions for improved management. Additionally, an MCP server allows for the integration of compatible AI assistants with specific inbox and workflow tasks, depending on workspace access rights, permissions, and the limitations of chosen plans. Notably, access to WhatsApp Business is available through Growth and Pro plans, with separate billing for Meta's delivery fees. In summary, Instant Reply enhances customer engagement processes while offering businesses the flexibility needed to efficiently manage their communications and improve overall responsiveness. This ensures that customer satisfaction remains a top priority for businesses leveraging the platform.

Media

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Media

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Integrations Supported

Integrations Supported

Facebook Messenger
Instagram
WhatsApp

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

Not specified

Training Options

Documentation Hub
On-Site Training

Training Options

Not specified

Company Facts

Organization Name

Viking Marketing

Company Location

United States

Company Website

vikingmarketing.ai

Company Facts

Organization Name

Instant Reply

Company Website

www.instantreply.co

Categories and Features

AI Sales Agents

Not specified

Categories and Features

AI Sales Agents

Not specified

Conversational AI

Not specified

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