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What is Viqal?

Viqal's Virtual Concierge for hotels streamlines guest interactions from the moment they book until they check out, allowing hotel staff to focus more on their core responsibilities while increasing revenue per reservation. Notable features comprise: • Human-like interactions: Utilizing cutting-edge AI, Viqal's Virtual Concierge communicates with guests in an engaging manner. • Welcome Messages: Instant automated greetings and booking confirmations sent via WhatsApp upon new bookings. • Upgrade Processing: Seamlessly handles room upgrade requests without manual intervention. • Inquiry Management: Efficiently addresses pre-arrival and in-stay guest questions automatically. • Feedback Collection: Automates the gathering of guest feedback through WhatsApp after departure. • Staff Involvement: Complex inquiries are easily forwarded to hotel staff for personal attention. • Amenities Overview: Provides a detailed visualization of available amenities along with general information and booking options. • Booking Adjustments: Any changes to reservations are automatically updated in the PMS via natural conversations with guests. • Convenient Early Check-in: Enhances the arrival experience by enabling guests to check in online ahead of time. This innovative approach not only improves guest satisfaction but also optimizes operational efficiency for hotel staff.

What is Bigsib?

Bigsib is an AI-driven chatbot tailored to deliver ongoing customer support for rental hosts. By leveraging sophisticated artificial intelligence and natural language processing, it combines the host's resources and property details to generate customized and precise responses to guest questions. This platform aims to streamline communication, foster personalized engagement, and offers features like response scheduling, manual approval of replies, and automated follow-ups to improve overall efficiency. Additionally, Bigsib's ability to adapt to varying guest needs makes it a valuable tool for enhancing the rental experience.

Media

Media

No images available

Integrations Supported

Clock PMS+
Cloudbeds
Host PMS
Mews
Oracle Hospitality Suite8
Stayntouch PMS
WhatsApp
apaleo

Integrations Supported

Clock PMS+
Cloudbeds
Host PMS
Mews
Oracle Hospitality Suite8
Stayntouch PMS
WhatsApp
apaleo

API Availability

Has API

API Availability

Has API

Pricing Information

€2.99 per room/month
Free Trial Offered?
Free Version

Pricing Information

$49/month up to 3 listings
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Viqal

Date Founded

2020

Company Location

Netherlands

Company Website

www.viqal.com

Company Facts

Organization Name

Bigsib Technologies

Date Founded

2023

Company Location

United States

Company Website

bigsib.com

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

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