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What is Viqal?

Viqal's Virtual Concierge for hotels streamlines guest interactions from the moment they book until they check out, allowing hotel staff to focus more on their core responsibilities while increasing revenue per reservation. Notable features comprise: • Human-like interactions: Utilizing cutting-edge AI, Viqal's Virtual Concierge communicates with guests in an engaging manner. • Welcome Messages: Instant automated greetings and booking confirmations sent via WhatsApp upon new bookings. • Upgrade Processing: Seamlessly handles room upgrade requests without manual intervention. • Inquiry Management: Efficiently addresses pre-arrival and in-stay guest questions automatically. • Feedback Collection: Automates the gathering of guest feedback through WhatsApp after departure. • Staff Involvement: Complex inquiries are easily forwarded to hotel staff for personal attention. • Amenities Overview: Provides a detailed visualization of available amenities along with general information and booking options. • Booking Adjustments: Any changes to reservations are automatically updated in the PMS via natural conversations with guests. • Convenient Early Check-in: Enhances the arrival experience by enabling guests to check in online ahead of time. This innovative approach not only improves guest satisfaction but also optimizes operational efficiency for hotel staff.

What is HiJiffy?

Comprehensive Communication Solution for Hospitality Our innovative AI-driven Chat Booking Assistant is designed to enhance customer satisfaction while boosting direct bookings. This all-in-one platform seamlessly manages all your communication channels, ensuring a streamlined experience for both staff and guests. With its user-friendly interface, it simplifies interactions and fosters improved engagement.

Media

Media

Integrations Supported

Clock PMS+
Cloudbeds
Host PMS
Mews
Oracle Hospitality Suite8
Stayntouch PMS
WhatsApp
apaleo

Integrations Supported

Bowo
Cendyn CRM
Oaky
RoomRaccoon

API Availability

API Availability

Pricing Information

€2.99 per room/month
Free Trial Offered?

Pricing Information

€ 149.90 /month
Full pricing details here: https://hijiffy.com/pricing/
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Viqal

Date Founded

2020

Company Location

Netherlands

Company Website

www.viqal.com

Company Facts

Organization Name

HiJiffy

Date Founded

2017

Company Location

Portugal

Company Website

hijiffy.com

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates

Concierge

Not specified

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Ready-made Templates
Reporting / Analytics
Social Media Integration

Customer Communications Management

Chat / Messaging
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Template Management

Customer Service

Live Chat
Queue Management
Surveys & Feedback

Email Management

Response Management
Shared Inboxes
Signature Management
Spam Blocker

Guest Messaging

Not specified

Live Chat

Canned Responses
Third Party Integration
Website Visitor Tracking

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