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What is Viqal?
Viqal's Virtual Concierge for hotels streamlines guest interactions from the moment they book until they check out, allowing hotel staff to focus more on their core responsibilities while increasing revenue per reservation.
Notable features comprise:
• Human-like interactions: Utilizing cutting-edge AI, Viqal's Virtual Concierge communicates with guests in an engaging manner.
• Welcome Messages: Instant automated greetings and booking confirmations sent via WhatsApp upon new bookings.
• Upgrade Processing: Seamlessly handles room upgrade requests without manual intervention.
• Inquiry Management: Efficiently addresses pre-arrival and in-stay guest questions automatically.
• Feedback Collection: Automates the gathering of guest feedback through WhatsApp after departure.
• Staff Involvement: Complex inquiries are easily forwarded to hotel staff for personal attention.
• Amenities Overview: Provides a detailed visualization of available amenities along with general information and booking options.
• Booking Adjustments: Any changes to reservations are automatically updated in the PMS via natural conversations with guests.
• Convenient Early Check-in: Enhances the arrival experience by enabling guests to check in online ahead of time. This innovative approach not only improves guest satisfaction but also optimizes operational efficiency for hotel staff.
What is Oaky?
The extensive upselling platform offered by Oaky is meticulously crafted to assist your hotel at every facet of its operations. You have the option to either delve into Oaky independently or connect with our sales team for a customized demonstration; we are enthusiastic about showcasing its capabilities to you. By giving guests the opportunity to choose services and products aligned with their individual tastes, Oaky provides a bespoke upselling experience. This strategy, which relies on data to deliver personalized upselling moments, has consistently demonstrated an ability to enhance return on investment. Through automation, Oaky not only increases the revenue generated from each guest but also simplifies your operational processes. Additionally, Oaky enriches the guest experience and fosters more revenue through targeted upselling strategies. By sending automated messages to guests prior to their arrival at strategically chosen intervals between booking and check-in, Oaky significantly enhances conversion rates. Guests enjoy the advantage of ongoing access to pertinent add-ons and upgrades throughout their stay, fostering a welcoming environment. Moreover, Oaky plays a vital role in boosting the chances of direct bookings while reducing cancellation rates, which ultimately leads to a more profitable hotel business. With Oaky, your hotel can optimize its revenue potential while ensuring that guests feel appreciated and attended to at every stage of their journey, thus reinforcing their loyalty. This innovative approach not only drives profitability but also cultivates a lasting relationship between your hotel and its guests.
Integrations Supported
Mews
Clock PMS+
Cloudbeds
Duetto
Guestline
HiJiffy
Host PMS
Lobbi
Opera
Oracle Hospitality Suite8
Integrations Supported
Mews
Clock PMS+
Cloudbeds
Duetto
Guestline
HiJiffy
Host PMS
Lobbi
Opera
Oracle Hospitality Suite8
API Availability
Has API
API Availability
Has API
Pricing Information
€2.99 per room/month
Free Trial Offered?
Free Version
Pricing Information
€3 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Viqal
Date Founded
2020
Company Location
Netherlands
Company Website
www.viqal.com
Company Facts
Organization Name
Oaky
Company Location
Netherlands
Company Website
oaky.com