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What is Virima?
Virima is built for IT operations, infrastructure, and asset management teams that need a trustworthy record of what they run. Its focus is trusted runtime truth for agentic IT: discover with authority, understand in context, govern every action.
Agentless scanning and an optional Windows, macOS, and Linux agent cover hybrid environments. A native CMDB keeps itself current from those scans, and ViVID™ Service Mapping shows how services, applications, and infrastructure connect, with live incident, change, and vulnerability status.
Teams use it for asset visibility, CMDB accuracy, root cause analysis, change impact, and audit readiness. It integrates with ServiceNow, Jira Service Management, Ivanti, HaloITSM, Xurrent, Hornbill, and TeamDynamix. Business Pro: $395 per month or $4,740 per year for 2,000 assets, expandable to 6,000 by request.
What is Broadcom Service Desk Manager?
Broadcom Service Desk Manager is an enterprise IT service management solution designed to streamline support operations, improve issue resolution times, and enhance digital experiences for both support analysts and end users. As a core component of the Broadcom Service Management portfolio, the platform delivers collaborative, mobile-enabled, and automation-driven capabilities that help organizations modernize IT support processes across complex enterprise environments. The solution features the xFlow Analyst Experience, which provides contextual workspaces, personalized tools, and application launchers that help analysts work more efficiently and improve support quality. Service Point offers a user-friendly, search-centric self-service portal that allows employees and customers to independently access services, support resources, and knowledge content without requiring traditional ticket submissions. Service Desk Manager also integrates NLP-driven ticket categorization, automated workflows, remote troubleshooting, chat functionality, and intelligent support automation to accelerate incident management and improve customer experiences. The platform’s robust Configuration Management Database (CMDB) and integrated change management capabilities support root cause analysis, lifecycle orchestration, and improved visibility into enterprise infrastructure relationships. Mobile accessibility allows both analysts and end users to interact with support services anytime and anywhere using virtually any device. The solution also provides advanced business analytics through embedded dashboards, reporting tools, cost analysis features, and business metrics libraries that help organizations monitor performance and make data-driven decisions. Broadcom supports the platform with professional services, partner programs, educational resources, community forums, and technical support to help organizations maximize the effectiveness of their IT service management strategies.
Integrations Supported
Amazon Web Services (AWS)
Cisco Nexus Dashboard Fabric Controller
HALO
Hornbill
Jira Service Management
Microsoft Entra ID
ServiceNow
API Availability
Has API
API Availability
Pricing Information
$4,740.00/year
Business Pro: $395 per month or $4,740 per year, including 2,000 assets, expandable to 6,000 by request. Standard support is included, with a one-business-day response. Above 6,000 assets.
The Enterprise plan is custom-quoted, with optional add-ons available.
The Enterprise plan is custom-quoted, with optional add-ons available.
Free Trial Offered?
Pricing Information
Pricing not provided
Supported Platforms
SaaS
Windows
Mac
On-Prem
Linux
Supported Platforms
SaaS
Windows
Customer Service / Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Webinars
On-Site Training
Training Options
Documentation Hub
Company Facts
Organization Name
Virima Inc.
Date Founded
2007
Company Location
United States
Company Website
www.virima.com
Company Facts
Organization Name
Broadcom
Date Founded
1991
Company Location
United States
Company Website
www.broadcom.com/products/software/service-management/service-desk-manager
Categories and Features
Application Dependency Mapping
Not specified
Change Management
Audit Trail
Compliance Management
CMDB
Change Management
Configuration Management
Data Visualization
Device Auto Discovery
IT Asset Management
Impact Management
License Management
Performance Management
Relationship Mapping
Incident Management
Audit Trail
IT Incident Management
Incident Reporting
Root-Cause Diagnosis
Task Management
Ticket Management
IT Asset Management
Asset Tracking
Audit Management
Compliance Management
Configuration Management
Contract/License Management
Cost Tracking
IT Service Management
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
IT Documentation
Not specified
IT Management
Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
License Management
Patch Management
Scheduling
Software Inventory
User Activity Monitoring
IT Service
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Self Service Portal
Network Mapping
Color Codes / Icons
Compliance Management
Device Auto Discovery
Hierarchical Mapping
Location-Based Mapping
Map Exporting
On-Demand Mapping
Reporting/Analytics
Self-Updating Maps
Web Traffic Reporting
Risk Management
Alerts/Notifications
Auditing
Compliance Management
IT Risk Management
Risk Assessment
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Procurement Management
SLA Management
Self Service Portal
Categories and Features
IT Service
IT Asset Management
Incident Management
Knowledge Management
Self Service Portal
ITSM
Asset Tracking
Contract/License Management
Project Management
Release & Deployment Management