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What is VirtoSoftware?

Gather all your events from various platforms such as Exchange Calendar (Outlook), Google Calendar, SalesForce Calendar, SharePoint Lists, SQL Tables, and XML into a unified, user-friendly interface that provides multiple viewing options for enhanced navigation and reference. Effortlessly oversee several Office 365 Calendars within SharePoint Online and MS Teams by utilizing the Virto Calendar Overlay App, which guarantees easy access to all your calendars from a single, centralized location. Boost your marketing team's productivity by implementing two cutting-edge Virto applications. Organize your SharePoint tasks more efficiently with a versatile project management solution that enables task visualization and organization in a Gantt chart format. The Office 365 Gantt Chart App allows you to see how your team's tasks interrelate over time by transforming SharePoint list items into a Gantt chart. Furthermore, the SharePoint Bulk File Upload Web Part greatly simplifies uploading multiple files or documents to a SharePoint document library, facilitating straightforward and effective file management. This seamless integration not only enhances productivity but also fosters collaboration across different departments, ensuring that all team members remain aligned. By streamlining these processes, organizations can achieve greater operational efficiency and improve overall project outcomes.

What is SP IT Helpdesk?

The SP IT Helpdesk is a multifunctional application tailored for Microsoft Teams and SharePoint, seamlessly combining helpdesk operations, change management, IT asset tracking, a calendar, discussions, and document management within one platform. In contrast to traditional standalone help desk solutions, SP IT Helpdesk offers a unique blend of business process automation and collaborative functionality for teams. Users can take advantage of a self-service MyIT portal that is easily accessible through MS Teams or SharePoint, making ticket submission straightforward while providing access to a rich knowledge base, crucial documents, and training resources. Furthermore, IT staff can access a secure Staff Portal within Microsoft Teams or SharePoint, which acts as a centralized location for managing IT tasks, communications, and documentation efficiently. The platform also includes an integrated Power BI Dashboard that significantly improves visibility and reporting for management, allowing for better-informed decisions and more streamlined operations. This innovative framework not only enhances the efficiency of IT support but also promotes a more interconnected environment for team collaboration and problem-solving. Ultimately, SP IT Helpdesk represents a significant advancement in the way IT services are delivered and managed.

Media

Media

Integrations Supported

Microsoft 365
Microsoft Power Apps
Microsoft Power BI
Microsoft SharePoint
Microsoft Teams

Integrations Supported

Microsoft 365
Microsoft Power Apps
Microsoft Power BI
Microsoft SharePoint
Microsoft Teams

API Availability

Has API

API Availability

Has API

Pricing Information

$299 one-time payment
Free Trial Offered?
Free Version

Pricing Information

$15 per user per year
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

VirtoSoftware

Date Founded

2000

Company Location

United States

Company Website

www.virtosoftware.com

Company Facts

Organization Name

SP Marketplace

Date Founded

2012

Company Location

United States

Company Website

www.spmarketplace.com/sharepoint-helpdesk.html

Categories and Features

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

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