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What is Virtual Assist?
Virtual Assist is a versatile video-sharing platform designed for both businesses and individuals, making it particularly beneficial for sectors such as insurance, property management, and facilities maintenance. This tool provides a dependable, secure, and private method for sharing narratives.
For a quick and streamlined connection with Virtual Assist, sending an SMS stands out as the most efficient and professional approach.
Our PDF generator efficiently compiles your notes and images into a well-organized report that is user-friendly. You can personalize it by adding your logo and adjusting the fields to meet your specific requirements.
Additionally, our geo-location technology offers a real-time visual representation of your customers' whereabouts.
All multimedia content, including videos, images, and phone calls, is systematically captured and stored in a secure central repository, ensuring easy accessibility whenever needed.
This comprehensive system enhances communication and record-keeping for users, making it an invaluable asset for any professional setting.
What is SightCall?
At SightCall, we understand that enhanced visibility leads to superior service, encapsulated in our motto: see more, solve faster, serve better. By utilizing enriched video capabilities, SightCall empowers you to provide immediate assistance, ensuring exceptional customer experiences consistently.
With our platform, your agents and technicians can address customer inquiries more efficiently through real-time, guided interactions. The integration of live video along with augmented content helps to elevate the quality of service you provide, guaranteeing remarkable experiences with every interaction.
Count on a robust platform that operates on a secure global network, offering reliability whenever and wherever it is required, allowing you to focus on what truly matters—your customers.
Integrations Supported
Crunchwork
Genesys Cloud CX
Microsoft 365
SAP Store
Salesforce Agentforce Service
Integrations Supported
Crunchwork
Genesys Cloud CX
Microsoft 365
SAP Store
Salesforce Agentforce Service
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided
Free Version
Free Trial Offered?
Pricing Information
Contact SightCall for pricing details
Free Version
Free Trial Offered?
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Codafication
Date Founded
2015
Company Location
Australia
Company Website
www.virtualassist.io
Company Facts
Organization Name
SightCall
Date Founded
2008
Company Location
USA, France, Singapore, Germany, UK, Australia, Canada
Company Website
www.sightcall.com
Categories and Features
Inspection
Appointment Management
Customer Database
Dispatch Management
Equipment Tracking
Photos In Reports
Print on Site
Report Templates
Speech Recognition
Subcontractor Management
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Video Conferencing
Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard
Categories and Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Field Service Management
Billing & Invoicing
Contact Database
Contract Management
Customer Database
Dispatch Management
Electronic Signature
Inventory Management
Mobile Access
Payment Collection in the Field
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Time Clock
Work Order Management
Remote Support
Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
Tradesman Job Management
Contract Management
Customer Database
Dispatch Management
For Builders
For Electricians
For Field Service Businesses
For HVAC
For Plumbers
For Roofers
Invoicing
Job Tracking
Payments
Quoting
Reporting
Scheduling
Time Tracking