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What is VirtualPBX?

At VirtualPBX, we provide a wide range of communication solutions specifically designed to meet the needs of businesses like yours. Our adaptable business phone plans are not only flexible but also scalable, allowing you to personalize features such as call routing, voicemail, and conferencing to suit your organization's specific requirements. With our contact center solutions, we enable you to significantly improve your customer service and support capabilities through tools like interactive voice response (IVR), call queuing, and real-time monitoring for better decision-making. Furthermore, our business texting service facilitates easy communication with customers and colleagues through SMS, ensuring no message goes unnoticed. If you're contemplating a shift from outdated analog phone systems, our Airdial Pots replacement solutions provide a smooth transition to contemporary, cloud-based options. Overall, VirtualPBX is committed to equipping businesses with essential tools that simplify communication, elevate customer service standards, and boost overall efficiency. We invite you to experience our offerings firsthand by requesting a free demo today, so you can see how we can transform your communication strategies.

What is 8x8 Express?

Discover an all-inclusive business phone service for just $12 each month, where your journey to success starts as soon as a customer contacts you. With 8x8 Express, you can impress your clientele through a streamlined business phone system that can be established in just minutes, offering voice calls, video conferencing, text messaging, and chat features that meet all of your communication needs without breaking the bank. Unlock the same sophisticated communication tools that large corporations depend on, whether you're setting up a new business line or porting your current number. Interact with clients and colleagues through crystal-clear audio and video conferencing, along with robust team messaging options. Enjoy unlimited calling across the U.S. and Canada, complete with features like call forwarding and hold music, ensuring you never miss a crucial conversation. Experience high-definition voice and video calls, along with business SMS capabilities, allowing for both individual and group discussions. Upon activating your account, Express is instantly ready for action, enabling you to add users and modify settings effortlessly. This solution caters especially well to home-based businesses and small enterprises operating from a single location, delivering a smooth and professional communication experience. Take advantage of this chance to enhance your business communications in a cost-effective manner, and set the foundation for future growth and connection.

Media

Media

Integrations Supported

8x8 Video Meetings
Amazon Web Services (AWS)
Dropbox
Gmail
Google Calendar
Google Workspace
Microsoft 365
Microsoft Outlook
Nekton.ai
Planfix
Salesforce
Stackreaction
Zapier

Integrations Supported

8x8 Video Meetings
Amazon Web Services (AWS)
Dropbox
Gmail
Google Calendar
Google Workspace
Microsoft 365
Microsoft Outlook
Nekton.ai
Planfix
Salesforce
Stackreaction
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$9/month
Free Trial Offered?
Free Version

Pricing Information

$12 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

VirtualPBX

Date Founded

1997

Company Location

United States

Company Website

www.virtualpbx.com

Company Facts

Organization Name

8x8

Date Founded

1987

Company Location

United States

Company Website

www.8x8.com/express

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

VirtualPBX Business VoIP stands out as a leading provider in the realm of cloud-based communication solutions, catering to organizations of various sizes. With an extensive experience spanning over 27 years, VirtualPBX offers a dependable VoIP service boasting an impressive uptime of 99.999%. The platform is equipped with a range of sophisticated features and is backed by outstanding customer service. As a privately held company based in the United States, VirtualPBX is committed to delivering award-winning support around the clock, every day of the year, and offers flexible solutions that can adapt as your business expands. Small enterprises can enjoy significant cost savings, averaging between 40-80%, making VirtualPBX a practical and trustworthy option for their communication needs.

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Center

VirtualPBX Contact Center is transforming the landscape for small to medium-sized contact centers. Boasting more than 27 years of expertise in cloud communications, VirtualPBX delivers a tailored and all-encompassing solution for remote contact center needs. As a privately-owned company based in the United States, VirtualPBX provides exceptional customer support available around the clock, software known for its remarkable reliability with 99.999% uptime, and countless options for customizing call flows and queues to cater to the specific requirements of each client.

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Call Recording

Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Online Fax

Alerts / Notifications
Cloud Storage
Electronic Signature
Fax via Email
HIPAA Compliant
Large File Support
Local Phone Numbers
Mobile Access
Toll Free Numbers

SMS Marketing

VirtualText is a comprehensive text messaging platform designed to enhance communication between businesses and their customers or employees through the use of their current phone numbers. This all-inclusive solution enables users to send and receive both SMS and MMS messages, consolidating all text interactions into a single, user-friendly interface. How It Operates VirtualText streamlines communication, promoting efficiency in your workflow. Here are some of its standout features: Collaborative Inbox: Team members can collectively access a unified inbox to oversee all text and web chat dialogues. This ensures that the entire communication history is centralized, reducing the likelihood of missed messages. Automated Texting: Increase productivity by automating your message distribution. You can configure automatic responses, schedule texts for future delivery, or establish drip campaigns for marketing initiatives, reminders, and follow-up communications. Contact Organization: Maintain an organized contact list and tailor your messaging effectively. You can categorize audiences and utilize keywords to automatically enroll new subscribers, ensuring your outreach is both relevant and targeted.

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Softphone

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Video Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Categories and Features

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

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