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What is Vision Helpdesk?
Vision Helpdesk is an established leader in the satellite helpdesk sector, boasting a clientele of over 20,000. With four distinct product platforms tailored to cater to the customer support needs of businesses ranging from small enterprises to large corporations, it maintains a prominent position in the market. Their offerings encompass Help Desk Software (Multi-Channel Help Desk), Satellite Help Desk (Multi Company Help Desk), IT Service Desk/ITIL/ITSM Help Desk, and Live Chat Software.
Designed to support numerous brands and products from a single interface, Vision Helpdesk eliminates the need for third-party software integration. Its solutions can be accessed via cloud-based systems or installed on private servers, compatible with any device running Windows or iOS.
The leadership at Vision Helpdesk is committed to providing comprehensive features aimed at enhancing customer interactions and ensuring businesses can effectively manage information flow within their organization. By focusing on user-friendly experiences, Vision Helpdesk strives to empower companies in their customer service endeavors while streamlining operations efficiently.
What is KIX?
KIX Service Software is the innovator behind KIX, a leading open-source service management solution. Currently, it serves more than 400 clients across various industries, catering to both IT service management and customer support functions.
The platform is versatile, allowing deployment on either local servers or within cloud environments. In addition to its powerful and customizable core functionalities—which include a ticketing system, asset management, a self-service portal, a knowledge base, reporting capabilities, and dashboards—KIX also offers a wide range of extension options. This flexibility allows for the integration of sophisticated features, such as professional field service management, maintenance tracking, automated device monitoring, adherence to 15 ITIL® 4 practices, time tracking, and other enhancements.
Our dedicated team works closely with clients to evaluate their operational processes, implement the software effectively, and develop custom extensions tailored to their specific needs. Furthermore, we provide comprehensive support services and a specialized training curriculum designed to optimize user engagement. We actively participate in prominent industry organizations, including the Open Source Business Alliance, BITKOM, and itsmf, promoting collaboration and innovation within the realm of service management. By engaging in these initiatives, we strive to enhance our offerings continuously and maintain our leadership position in the evolving market. Additionally, our commitment to understanding client feedback allows us to innovate and adapt to future challenges effectively.
Integrations Supported
Capsule
Desktop.com
Facebook
FastWebHost
Gmail
Google Workspace
Insightly
Jira
Jira Work Management
LinkedIn
Integrations Supported
Capsule
Desktop.com
Facebook
FastWebHost
Gmail
Google Workspace
Insightly
Jira
Jira Work Management
LinkedIn
API Availability
Has API
API Availability
Has API
Pricing Information
$8.00/month/user
Free Trial Offered?
Free Version
Pricing Information
$33 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Vision Helpdesk
Date Founded
2007
Company Location
India
Company Website
www.visionhelpdesk.com
Company Facts
Organization Name
KIX Service Software
Date Founded
2006
Company Location
Germany
Company Website
www.kixdesk.com
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Categories and Features
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal