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What is Vision Helpdesk?
Vision Helpdesk is an established leader in the satellite helpdesk sector, boasting a clientele of over 20,000. With four distinct product platforms tailored to cater to the customer support needs of businesses ranging from small enterprises to large corporations, it maintains a prominent position in the market. Their offerings encompass Help Desk Software (Multi-Channel Help Desk), Satellite Help Desk (Multi Company Help Desk), IT Service Desk/ITIL/ITSM Help Desk, and Live Chat Software.
Designed to support numerous brands and products from a single interface, Vision Helpdesk eliminates the need for third-party software integration. Its solutions can be accessed via cloud-based systems or installed on private servers, compatible with any device running Windows or iOS.
The leadership at Vision Helpdesk is committed to providing comprehensive features aimed at enhancing customer interactions and ensuring businesses can effectively manage information flow within their organization. By focusing on user-friendly experiences, Vision Helpdesk strives to empower companies in their customer service endeavors while streamlining operations efficiently.
What is ServiceNow Customer Service Management?
Outstanding service transcends the basic engagement with customers; it requires a cohesive integration of support across various departments to promptly and effectively address challenges. By refining your customer service processes from initial inquiry to final resolution, you can streamline requests, foresee possible issues, and craft seamless customer experiences. Transform your operations by empowering your team to quickly and proactively respond to customer needs. Tackle concerns by unifying all facets of your organization, ensuring that each segment works in harmony. Achieve efficient workflows through the automation of tasks across departments, encompassing both front-end interactions and back-end functionalities. Strategically assign cases to the most appropriate personnel while maintaining comprehensive oversight throughout the entire case lifecycle. Monitor service performance closely to identify issues at an early stage, enabling timely communication with affected customers. Speed up problem resolution by analyzing workflow patterns that can enhance automation and productivity. Utilize automation for common customer inquiries, deploy an AI-driven chatbot for immediate responses, and provide self-service options across various platforms. These capabilities not only improve customer satisfaction but also evolve in tandem with your business requirements. Ultimately, adopting a well-integrated approach not only uplifts service quality but also nurtures enduring customer relationships, ensuring that your organization remains competitive in a constantly changing marketplace.
Integrations Supported
3CLogic
COZYROC SSIS+ Suite
Capsule
Exigence
Facebook
FastWebHost
Five9
Gmail
Google Workspace
Insightly
Integrations Supported
3CLogic
COZYROC SSIS+ Suite
Capsule
Exigence
Facebook
FastWebHost
Five9
Gmail
Google Workspace
Insightly
API Availability
Has API
API Availability
Has API
Pricing Information
$8.00/month/user
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Vision Helpdesk
Date Founded
2007
Company Location
India
Company Website
www.visionhelpdesk.com
Company Facts
Organization Name
ServiceNow
Date Founded
2004
Company Location
United States
Company Website
www.servicenow.com/products/customer-service-management.html
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management