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What is Vistumbler?

Vistumbler is a tool designed for scanning wireless networks, created with AutoIT specifically for the Windows operating system. It primarily functions to visually display and map nearby access points by leveraging collected wireless and GPS data. For the best scanning experience, users should disconnect from any active access points before starting the network scan. If no access points are found, it's important to verify that the correct network adapter is selected in the Interface menu. To utilize the GPS features, users need serial-based receivers that function as COM ports. Alternatively, if a built-in sensor that is compatible with the Windows location platform is available, one can use applications like 'Centrafuse Localizer' to create a virtual COM port for Vistumbler. Furthermore, 'GPSGate Splitter' provides options for generating a compatible virtual COM port, thereby improving Vistumbler's functionality. This adaptability makes Vistumbler an excellent option for those looking to effectively assess and visualize wireless networks, enhancing their overall user experience. By employing such tools, users can gain deeper insights into their wireless environment.

What is Support Robotics?

Support Robotics offers an intelligent approach to tackling home Wi-Fi issues, which have become the primary reason for over fifty percent of all technical support inquiries made to internet service providers. This innovative solution features a self-service application alongside a remote support portal, bridging the gaps that current diagnostic tools leave behind, enabling both customers and support representatives to swiftly address Wi-Fi challenges. It seamlessly integrates with the existing functionalities of your router, customer care application, or network infrastructure. Moreover, Support Robotics empowers your helpdesk agents to access the customer's router during broadband outages, allowing them to conduct diagnostics across multiple facets. By providing your support agents with the ability to view the situation from the customer's perspective, it offers a level of insight comparable to an on-site visit, thereby enhancing the overall customer experience. Ultimately, this tool not only streamlines the troubleshooting process but also fosters a deeper connection between service providers and their clients.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$55 - $75 /month/user
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Vistumbler

Company Website

www.vistumbler.net

Company Facts

Organization Name

Support Robotics

Date Founded

2017

Company Website

www.supportrobotics.com

Categories and Features

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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