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What is Visual Assistance?

Visual Assistance is an innovative online customer service platform that facilitates real-time video collaboration and screen sharing. Customers can easily be invited to join sessions through SMS or email, streamlining the connection process. Agents gain the ability to visually diagnose issues by utilizing live camera feeds from mobile devices. The inclusion of voice chat enhances communication, enabling more natural discussions that lead to faster resolutions. Both users can employ annotation tools to emphasize specific details in images, improving clarity during troubleshooting. A comprehensive dashboard provides valuable insights into resource utilization, which aids in optimizing overall resource management. The primary advantages include swift session initiation, a user-friendly interface with robust security measures, expedited problem-solving, and a decrease in the need for onsite visits. This platform is ideal for various scenarios, including remote assistance, installation support, inspections, and training purposes, making it a versatile solution for many industries. Furthermore, the combination of features fosters a collaborative environment that enhances customer satisfaction and operational efficiency.

What is Avatour?

Avatour is an innovative platform designed for 360° video communication, enabling teams to work together effortlessly, whether they are physically present or participating from afar. By employing 360° video technology, it offers a significantly more immersive and comprehensive view of locations than traditional video conferencing platforms. Those joining meetings via Avatour from remote settings can dive into the panoramic visuals, which helps them better grasp the spatial context. Furthermore, the platform allows for live streaming of 360° video directly into meetings, fostering enhanced real-time interaction between remote and on-site participants. In addition to live streaming, Avatour streamlines the sharing of pre-recorded 360° content with distant teams and stakeholders, eliminating the need to depend exclusively on live video feeds. This flexibility enables users to access pre-recorded materials and other resources at their convenience, all through the main interface. This feature proves especially advantageous for carrying out live remote inspections, as it permits inspectors to freely navigate the 360° environment while interacting with on-site staff in real-time, thereby enhancing both collaboration and communication. With Avatour, teams can tap into the potential of immersive video to significantly boost their collaborative initiatives and decision-making processes, ultimately leading to more effective outcomes. The platform's user-friendly interface and rich functionality make it an invaluable tool for modern teamwork.