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What is Visual Retail Plus?

VRP provides an extensive selection of modules tailored to suit nearly every sector, allowing you to stay organized and boost efficiency. Whether your focus is on inventory control, staff management, or customer engagement, our software empowers you to concentrate on expanding your business instead of getting bogged down by details. With options for local, cloud, and hybrid server infrastructures, you can oversee your operations from any location using any device, offering both reassurance and the liberty to work remotely. The adaptability of VRP’s design is a fundamental aspect of its functionality, making it straightforward to customize the experience according to your requirements. We are dedicated to consistently improving VRP to provide you with the essential tools that will make your business the top choice for your customers. Our rapid response for customizations is crafted to fulfill your needs without delay. Moreover, VRP's customer relationship management system grants effortless access to customer information across multiple criteria, allowing you to monitor loyalty points, recognize VIP clients, add personalized notes, analyze sales history, manage house accounts, send email receipts, and much more. This all-encompassing strategy not only facilitates the cultivation of enduring customer relationships but also optimizes your business processes. Ultimately, this means that you can focus on what truly matters: delivering exceptional service and growing your enterprise.

What is Instant Housecall?

Customers can easily start a tech support session by either downloading a small application or clicking an icon on their desktop, which removes the necessity for prior installation. This setup grants you immediate access to their computer. After the remote support session is completed, future access can only occur with their explicit consent, which ensures that clients feel secure and valued. In case you are not available, customers can designate a 12-hour timeframe during which you can connect while their computer is left unattended. Moreover, you can receive notifications via text when a customer is prepared for help. By selecting a client from a list, you can connect to their computer any time, as long as you have obtained one-time permission for unattended access, facilitating repeated assistance as needed. Additionally, clients have the ability to leave messages, request to connect with another team member, or even set up an automatic connection when you log in. This allows you to view and control your customer's computer as if you were physically present, thus offering a smooth and effective support experience. Such a level of convenience and adaptability greatly improves the productivity of your tech support services, making it easier for both you and your clients. Ultimately, this system not only enhances user satisfaction but also streamlines operational efficiency.

Media

Media

Integrations Supported

eCard Systems

Integrations Supported

eCard Systems

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$29 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Visual Retail Plus

Date Founded

1991

Company Location

United States

Company Website

www.visualretailplus.com

Company Facts

Organization Name

Instant Housecall

Date Founded

2005

Company Location

Canada

Company Website

www.instanthousecall.com

Categories and Features

Retail Management

CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce

Categories and Features

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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