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Ratings and Reviews 0 Ratings
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What is VisualCue?
VisualCue’s cutting-edge design enables you to assess the performance metrics of every agent in your organization according to the key performance indicators you set. Our proprietary visual technology allows for immediate identification of team members who may need assistance at a mere glance. You can swiftly pinpoint the individuals requiring support and understand the specific training areas they need to improve upon. Designed specifically for Contact Centers, VisualCue consolidates all reports into a single, intuitive visualization that is regularly updated, equipping your contact center managers to function more effectively while providing agents with clear pathways to success. The tiles organize your data in a way that emphasizes the most critical information, helping your team to determine which clients or accounts require urgent attention. Utilizing VisualCue, you can discover which agents are primed for upsell opportunities, identify those showing signs of potential attrition, and recognize individuals who need follow-up interactions. By proactively meeting customer needs, your team can capitalize on more opportunities within the Salesforce platform, leading to an increase in overall productivity. This streamlined methodology not only aids individual agents but also fosters a more collaborative and agile team environment, ultimately driving better results for the organization as a whole. Additionally, the enhanced clarity and focus provided by VisualCue contribute to a more strategic approach in handling customer interactions.
What is Questica Performance?
Questica Performance management software enables you to set benchmarks through a cohesive suite of programs, metrics, and scorecards. By utilizing Questica Performance, you can enhance your organization's excellence by monitoring a wide array of key performance indicators (KPIs) that extend beyond financial metrics. This allows for a comprehensive evaluation of both team and organizational performance with great accuracy. Our dedicated team of professionals is ready to showcase how Questica Performance can help your organization stay on track and achieve its objectives. Our group, which includes experienced technology specialists, budgeting experts, and business consultants, provides tailored demonstrations and complimentary monthly webinars to support your needs. Furthermore, you will enjoy the advantages of timely alerts and reminders for important deadlines, sophisticated hierarchical and drill-down capabilities, user-friendly analytical tools, management of goals and objectives, and customizable dashboards that significantly improve your performance tracking. These robust features ensure that your organization can not only keep an eye on its progress but also take proactive steps to drive its success forward. With Questica Performance, you can turn data into actionable insights that pave the way for sustainable growth.
Integrations Supported
Additional information not provided
Integrations Supported
Additional information not provided
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
VisualCue
Company Location
United States
Company Website
visualcue.com
Company Facts
Organization Name
Questica
Date Founded
1998
Company Location
Canada
Company Website
www.questica.com/performance/
Categories and Features
Business Intelligence
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics
Business Performance Management
Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning
Categories and Features
Business Performance Management
Ad Hoc Reports
Ad hoc Analysis
Budgeting & Forecasting
Consolidation / Roll-Up
Dashboard
Key Performance Indicators
Predictive Analytics
Qualitative Analysis
Quantitative Analysis
Scorecarding
Strategic Planning