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features
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What is Vital Software?

At Vital Software, we focus on creating software solutions that perfectly match your operational requirements. Our extensive offerings cover the entire automotive industry, establishing us as leaders in data-driven advancements within this field. We proudly serve prestigious OEMs, dealer groups, and dealership operations, enabling us to facilitate essential activities such as Customer Relationship Management (CRM), lead distribution, CSI management, and performance analysis for service and parts. Our adaptable system allows Business Development Centers (BDCs) to manage customer engagements customized to their unique business processes while effectively monitoring customer satisfaction through CSI scorecards. Additionally, Vital Software features a robust marketing suite that acts as an ideal platform for planning, executing, and assessing marketing strategies across the dealer network. Users can easily design, manage, and evaluate campaign outcomes, launching mail, email, and SMS initiatives with a single click to enhance personalized communication. This combination of versatility and performance guarantees that our software not only satisfies but surpasses the changing needs of the automotive sector, helping businesses thrive in a competitive landscape. Ultimately, we are dedicated to empowering our clients with the tools necessary to achieve success and drive innovation.

What is Salesforce Agentforce Automotive?

Agentforce Automotive is Salesforce’s AI-first CRM platform tailored to the unique needs of the automotive industry. Previously known as Automotive Cloud, it connects driver, vehicle, sales, and service data within a unified ecosystem. The platform delivers a comprehensive view of each driver’s lifecycle, from initial purchase through ongoing service and renewal. AI agents provide proactive alerts, intelligent recommendations, and actionable insights directly in the flow of work. Sales and service teams can quickly access context-rich data to resolve issues and strengthen customer relationships. Automotive Cloud simplifies the management of leases, warranties, claims, and dealership interactions. Personalized engagement tools enable immersive experiences that extend beyond the showroom. Integrated automation reduces administrative workload and boosts employee productivity. With Data 360, organizations can harmonize driver and vehicle profiles that evolve over time. MuleSoft connectors integrate critical automotive systems and legacy applications. Marketing Cloud and Commerce Cloud extend personalized campaigns and digital storefront experiences. Agentforce Automotive enables OEMs and dealers to deliver connected, data-driven experiences that drive loyalty, revenue growth, and operational excellence.

Media

Media

Integrations Supported

Apple iPadOS
Collate
Google Chrome
HTML
Microsoft 365
Microsoft Excel
Microsoft Outlook
Microsoft Word
Mozilla Firefox
Safari
Salesforce

Integrations Supported

Apple iPadOS
Collate
Google Chrome
HTML
Microsoft 365
Microsoft Excel
Microsoft Outlook
Microsoft Word
Mozilla Firefox
Safari
Salesforce

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Vital Software

Company Location

Australia

Company Website

www.vitalsoftware.com.au

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

www.salesforce.com/automotive/cloud/

Categories and Features

Automotive CRM

Call Logging
Contact Management
Customer Support
Inventory Management
Lease Management
List Management
Marketing Automation
Product Catalog
Quotes / Proposals
Service Department Management
Showroom Management
Territory Management

Categories and Features

Automotive CRM

Call Logging
Contact Management
Customer Support
Inventory Management
Lease Management
List Management
Marketing Automation
Product Catalog
Quotes / Proposals
Service Department Management
Showroom Management
Territory Management

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