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What is Vivocha?
Customers increasingly favor live chat when evaluating different offers or services in real-time, as this functionality allows them to engage with an agent immediately, facilitating quick resolutions to issues or the exchange of confidential information. By utilizing a variety of customizable rules, companies can better predict customer requirements and identify optimal times and personnel for engagement. Additionally, offering proactive assistance from operators can greatly boost customer loyalty. Beyond enhancing satisfaction and retention rates, live chat often emerges as a more economical option compared to conventional email and phone support methods. It promotes personal interaction, creates new avenues for upselling and cross-selling, and improves the efficiency of agents. With just a simple click, users can address intricate questions without the annoyance of waiting on hold, thereby streamlining their experience. This direct communication channel enables businesses to connect with online customers through a blend of video, voice, chat, and collaborative tools, such as assisted browsing and document sharing capabilities. Ultimately, the fusion of these tools not only simplifies customer support processes but also significantly enriches the overall experience for users on the website, making it more engaging and efficient. As a result, companies that implement live chat effectively can expect to see improved interactions with their customer base.
What is Bold Upsell?
Bold Upsell is a Shopify application designed to enhance the average order value by providing personalized upsell and cross-sell suggestions at critical touchpoints throughout the customer journey. Merchants have the flexibility to tailor various types of offers, including authentic upsells that encourage customers to expand their selections and cross-sells that promote additional related products. These customized offers can be strategically placed on product pages, in shopping carts, during the checkout process, after purchases, and even via email marketing campaigns. The app features AI-driven Smart Offers that utilize specific store data to generate enticing recommendations that boost conversion rates, while also enabling merchants to create complex sales funnels that integrate upsells, cross-sells, and downsells. Additionally, its integration with Bold Subscriptions allows for the effective marketing of subscription-based products, facilitating "subscribe and save" offers and upselling opportunities within the customer portal and through email outreach. By providing such a wide array of functionalities, Bold Upsell equips merchants with the tools necessary to optimize their revenue generation strategies effectively. Ultimately, this application not only enhances the shopping experience for customers but also significantly increases the potential for merchants to achieve higher sales.
Integrations Supported
Shopify
Bold Subscriptions
Commanders Act
Elevate
FuseCommander
Google Analytics
Google Drive
Salesforce
TrustCommander
Webtrends
Integrations Supported
Shopify
Bold Subscriptions
Commanders Act
Elevate
FuseCommander
Google Analytics
Google Drive
Salesforce
TrustCommander
Webtrends
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$9.99 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Vivocha
Date Founded
2012
Company Location
Italy
Company Website
www.vivocha.com
Company Facts
Organization Name
Bold Commerce
Date Founded
2012
Company Location
United States
Company Website
boldcommerce.com/shopify/bold-upsell
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management