Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • SurveySparrow Reviews & Ratings
    3,022 Ratings
    Company Website
  • Sendbird Reviews & Ratings
    164 Ratings
    Company Website
  • Eurekos Reviews & Ratings
    78 Ratings
    Company Website
  • Jotform Reviews & Ratings
    8,206 Ratings
    Company Website
  • StackAI Reviews & Ratings
    53 Ratings
    Company Website
  • kama.ai Reviews & Ratings
    9 Ratings
  • Switcher Studio Reviews & Ratings
    21 Ratings
    Company Website
  • TablesReady Reviews & Ratings
    85 Ratings
    Company Website
  • Pipedrive Reviews & Ratings
    10,300 Ratings
    Company Website
  • Invoice Home Reviews & Ratings
    5,702 Ratings
    Company Website

What is Vivocha?

Customers increasingly favor live chat when evaluating different offers or services in real-time, as this functionality allows them to engage with an agent immediately, facilitating quick resolutions to issues or the exchange of confidential information. By utilizing a variety of customizable rules, companies can better predict customer requirements and identify optimal times and personnel for engagement. Additionally, offering proactive assistance from operators can greatly boost customer loyalty. Beyond enhancing satisfaction and retention rates, live chat often emerges as a more economical option compared to conventional email and phone support methods. It promotes personal interaction, creates new avenues for upselling and cross-selling, and improves the efficiency of agents. With just a simple click, users can address intricate questions without the annoyance of waiting on hold, thereby streamlining their experience. This direct communication channel enables businesses to connect with online customers through a blend of video, voice, chat, and collaborative tools, such as assisted browsing and document sharing capabilities. Ultimately, the fusion of these tools not only simplifies customer support processes but also significantly enriches the overall experience for users on the website, making it more engaging and efficient. As a result, companies that implement live chat effectively can expect to see improved interactions with their customer base.

What is Colligso TextIn?

Colligso empowers companies to enhance their profitability by fostering increased customer engagement through direct digital interactions. TextIn facilitates seamless communication between businesses and their customers via SMS/MMS messaging and customizable landing pages. TextIn offers a variety of advantages: * Customers can easily opt-in or opt-out without the need for app downloads. * Businesses can engage customers through scheduled text messaging, whether it's for one-time promotions or recurring updates, directing traffic to landing pages in the process. * It integrates smoothly with widely-used applications, commerce systems, and point-of-sale solutions, ensuring a strong return on investment while enhancing customer relationships. Additionally, this platform streamlines the customer experience, making it easier for businesses to connect with their audience effectively.

Media

Media

Integrations Supported

Shopify
Appy Pie
Clover
Commanders Act
Elavon
Facebook
FuseCommander
Make
Microsoft Excel
Microsoft Outlook
PayPal
Salesforce
Square POS
Stripe
TrustCommander
Workato
Wufoo
Zapier
Zendesk

Integrations Supported

Shopify
Appy Pie
Clover
Commanders Act
Elavon
Facebook
FuseCommander
Make
Microsoft Excel
Microsoft Outlook
PayPal
Salesforce
Square POS
Stripe
TrustCommander
Workato
Wufoo
Zapier
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$19/mo/location
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Vivocha

Date Founded

2012

Company Location

Italy

Company Website

www.vivocha.com

Company Facts

Organization Name

Colligso

Company Location

United States

Company Website

www.colligso.com/textin.html

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Retargeting

A/B Testing
Audience Targeting
Behavioral Targeting
Conversion Tracking
Geo Targeting
Mobile Retargeting
Personalization
Recommendation Engine
Social Media Retargeting

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Popular Alternatives

Popular Alternatives

Base Reviews & Ratings

Base

Base.ai