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What is Vivocha?

Customers increasingly favor live chat when evaluating different offers or services in real-time, as this functionality allows them to engage with an agent immediately, facilitating quick resolutions to issues or the exchange of confidential information. By utilizing a variety of customizable rules, companies can better predict customer requirements and identify optimal times and personnel for engagement. Additionally, offering proactive assistance from operators can greatly boost customer loyalty. Beyond enhancing satisfaction and retention rates, live chat often emerges as a more economical option compared to conventional email and phone support methods. It promotes personal interaction, creates new avenues for upselling and cross-selling, and improves the efficiency of agents. With just a simple click, users can address intricate questions without the annoyance of waiting on hold, thereby streamlining their experience. This direct communication channel enables businesses to connect with online customers through a blend of video, voice, chat, and collaborative tools, such as assisted browsing and document sharing capabilities. Ultimately, the fusion of these tools not only simplifies customer support processes but also significantly enriches the overall experience for users on the website, making it more engaging and efficient. As a result, companies that implement live chat effectively can expect to see improved interactions with their customer base.

What is DialogTab?

DialogTab serves as a conversational commerce platform that simplifies the ordering process and product advice via WhatsApp. Users have the ability to search for items, share them with others, and recognize products using links and images. The platform supports collaboration among various agents on WhatsApp, allowing for immediate product recommendations within the chat environment. It provides the capability to set and track sales objectives efficiently while assisting customers who face issues during the checkout process. Additionally, the platform enhances upselling opportunities by offering related products. Customers can easily finalize their purchases on WhatsApp and complete transactions using their preferred payment methods. Continuous engagement through WhatsApp allows businesses to promote new offerings at any time. Furthermore, it features real-time sales performance tracking, offering detailed data filtering and analysis. Integrating with preferred applications can significantly enrich the customer experience, providing users with the option to select their communication mediums, which may include WhatsApp Business API, WhatsApp Web, Messenger, Live Chat, or a combination thereof to connect effortlessly to the platform. This adaptable strategy ensures that businesses can effectively meet customer demands while optimizing their sales potential. By leveraging such a multifaceted approach, DialogTab empowers businesses to improve their customer interactions and drive growth in a competitive market.

Media

Media

Integrations Supported

Shopify
BigCommerce
Commanders Act
Facebook Messenger
FuseCommander
Google Analytics
Google Drive
Instagram
Magento
Salesforce
Stripe
TrustCommander
Webtrends
WhatsApp
WooCommerce
WordPress
Zendesk

Integrations Supported

Shopify
BigCommerce
Commanders Act
Facebook Messenger
FuseCommander
Google Analytics
Google Drive
Instagram
Magento
Salesforce
Stripe
TrustCommander
Webtrends
WhatsApp
WooCommerce
WordPress
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$19 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Vivocha

Date Founded

2012

Company Location

Italy

Company Website

www.vivocha.com

Company Facts

Organization Name

DialogTab

Date Founded

2012

Company Location

Turkey

Company Website

dialogtab.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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