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What is Vivocha?

Customers increasingly favor live chat when evaluating different offers or services in real-time, as this functionality allows them to engage with an agent immediately, facilitating quick resolutions to issues or the exchange of confidential information. By utilizing a variety of customizable rules, companies can better predict customer requirements and identify optimal times and personnel for engagement. Additionally, offering proactive assistance from operators can greatly boost customer loyalty. Beyond enhancing satisfaction and retention rates, live chat often emerges as a more economical option compared to conventional email and phone support methods. It promotes personal interaction, creates new avenues for upselling and cross-selling, and improves the efficiency of agents. With just a simple click, users can address intricate questions without the annoyance of waiting on hold, thereby streamlining their experience. This direct communication channel enables businesses to connect with online customers through a blend of video, voice, chat, and collaborative tools, such as assisted browsing and document sharing capabilities. Ultimately, the fusion of these tools not only simplifies customer support processes but also significantly enriches the overall experience for users on the website, making it more engaging and efficient. As a result, companies that implement live chat effectively can expect to see improved interactions with their customer base.

What is Justuno?

Justuno is a visitor conversion platform driven by AI that has gained the trust of Shopify merchants across various scales. By leveraging vast amounts of data, it offers smart lead capture, customized messaging, and valuable insights that help turn clicks into actual sales. Merchants can take advantage of features such as upselling, cross-selling, exit offers, abandoned cart recovery, and messaging banners, among others. Enhanced Pop-Ups and On-Site Communication This approach is among the most straightforward and effective methods to expand your email subscriber list, create sales prospects, and boost average order value (AOV). It enables businesses to convey critical information to their customers and present exclusive offers based on specific customer behaviors or cart activities. Conversion Enhancement Enhance your marketing return on investment and make the most of your current traffic by delivering the most pertinent messages tailored to each individual user. Commerce AI: Tailored Upselling and Cross-Selling When a customer includes a related item in their shopping cart, you can initiate focused upsell or cross-sell alerts to encourage additional purchases, ultimately driving more revenue. This strategic targeting not only improves the shopping experience but also increases the likelihood of higher sales conversions.

Media

Media

Integrations Supported

Google Analytics
Shopify
WordPress
Commanders Act
FuseCommander
Webtrends

Integrations Supported

Google Analytics
Shopify
WordPress
ActiveCampaign
Adobe Marketo Engage
AmeriCommerce
Aritic Swarm
Campaign Monitor
Flip
Growth Channel AI
Lightspeed Retail
Mailchimp
Malomo
ReSci
Retention Rocket
SendGrid
ePages

API Availability

API Availability

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$19.00/month
Free Version
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Vivocha

Date Founded

2012

Company Location

Italy

Company Website

www.vivocha.com

Company Facts

Organization Name

Justuno

Date Founded

2011

Company Location

United States

Company Website

www.justuno.com

Categories and Features

Customer Service

Alerts / Escalation
Live Chat
Surveys & Feedback

Categories and Features

eCommerce

CRM
Data Security
Email Marketing
Kitting
Mobile Access
Promotions Management
Reviews Management
Templates

Email Marketing

Customer Surveys
Dynamic Content
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management

Lead Capture

Not specified

Popup Builders

Not specified

Upsell & Cross-Sell

Not specified

Popular Alternatives

Popular Alternatives

Base Reviews & Ratings

Base

Base.ai