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What is Vivocha?

Customers increasingly favor live chat when evaluating different offers or services in real-time, as this functionality allows them to engage with an agent immediately, facilitating quick resolutions to issues or the exchange of confidential information. By utilizing a variety of customizable rules, companies can better predict customer requirements and identify optimal times and personnel for engagement. Additionally, offering proactive assistance from operators can greatly boost customer loyalty. Beyond enhancing satisfaction and retention rates, live chat often emerges as a more economical option compared to conventional email and phone support methods. It promotes personal interaction, creates new avenues for upselling and cross-selling, and improves the efficiency of agents. With just a simple click, users can address intricate questions without the annoyance of waiting on hold, thereby streamlining their experience. This direct communication channel enables businesses to connect with online customers through a blend of video, voice, chat, and collaborative tools, such as assisted browsing and document sharing capabilities. Ultimately, the fusion of these tools not only simplifies customer support processes but also significantly enriches the overall experience for users on the website, making it more engaging and efficient. As a result, companies that implement live chat effectively can expect to see improved interactions with their customer base.

What is MaxTraffic?

Occasionally, a small nudge in the right direction is all a visitor requires to discover the ideal product, deal, or webpage. The MaxTraffic online behavior monitoring tool facilitates the display of tailored messages to visitors at opportune moments, helping to maintain their interest and motivate them to finalize a purchase. By providing discounts or support to those who are about to leave, you can persuade them to complete their transaction or application. Your clients will benefit from receiving focused notifications that promote cross-selling and up-selling opportunities. To craft highly personalized alerts, leverage information from your CRM, database, or recommendation system. Moreover, the MaxTraffic API enables the delivery of individualized messages precisely when users want to receive them, enhancing their overall experience on your platform. This targeted approach not only increases conversion rates but also fosters customer loyalty in the long run.

Media

Media

Integrations Supported

Commanders Act
FuseCommander
Google Analytics
Google Drive
Salesforce
Shopify
TrustCommander
Webtrends
WordPress
Zendesk

Integrations Supported

API Availability

API Availability

Has API

Pricing Information

Pricing not provided
Free Trial Offered?

Pricing Information

$59 per month

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Vivocha

Date Founded

2012

Company Location

Italy

Company Website

www.vivocha.com

Company Facts

Organization Name

MaxTraffic

Date Founded

2011

Company Location

Latvia

Company Website

maxtraffic.com

Categories and Features

Customer Service

Alerts / Escalation
Live Chat
Surveys & Feedback

Categories and Features

Account Based Marketing

Analytics
Campaign Personalization
Customer Segmentation
Engagement Monitoring
Lead Nurturing
Lead Scoring
Progress Tracking
Prospecting Tools
Target Account Identification

Lead Generation

Lead Capture
Lead Segmentation

Marketing Automation

A/B Testing
Customizable CTAs
Drip Campaigns
Lead Scoring
Segmentation
Website Visitor Tracking

Push Notifications

A/B Testing
Analytics
Campaign Segmentation
Contextual Targeting
Device Targeting
Expiry Notifications
Geo Targeting
Mobile Notifications
Notification Scheduling
Visual Notifications
Web Notifications

Popular Alternatives

Popular Alternatives

Base Reviews & Ratings

Base

Base.ai