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What is Vizerto?

Vizerto acts as a digital assistant for enterprises and a knowledge booster tailored for B2B sales professionals, offering swift and dependable answers to client questions. By utilizing Vizerto, users can obtain solutions to their sales queries within minutes, functioning as an AI Sales Engineer that caters specifically to their needs. The platform is adept at providing information on products, customer testimonials, compatibility issues, SKUs, End of Life details, migration paths, and many other relevant subjects. With the combined power of its AI and an informed community, you can trust that the responses you receive will be of high quality. Users have the convenience of asking questions, receiving instant suggestions, or connecting with specialists, while also enjoying personalized recommendations and alerts regarding new answers. Interaction with Vizerto is as straightforward as conversing with a human expert via Slack, allowing for individualized 1:1 responses. Moreover, instead of relying on the Technical Expert Email Alias for inquiries, your sales team can engage directly with Vizerto for rapid solutions, taking advantage of its intuitive interactive features that enhance the quality of the assistance provided. This smooth integration not only facilitates communication but also significantly boosts the efficiency of handling sales inquiries, ultimately benefiting the entire sales process. The commitment to improving user experience ensures that sales professionals are always well-equipped to meet customer demands effectively.

What is Directly?

Utilize our extensive network of experts alongside advanced AI technology to deliver exceptional customer service at scale. This strategic approach can lead to a remarkable reduction of contact center operations by up to 80%, boost customer satisfaction levels by as much as 20%, and generate significant annual cost savings. Our platform features a diverse array of specialists who play a crucial role in refining our algorithms, developing responses, and delivering immediate support to clients. It is vital for AI systems to accurately interpret and respond to customer inquiries, which is where our specialists come into play. They meticulously analyze each customer interaction, greatly enhancing our algorithms' understanding of questions and optimal assistance methods. With the rapid pace of information change, merely having a chatbot is inadequate; many systems struggle to access relevant content. Our dedicated experts consistently produce refreshed responses, which undergo thorough peer review, allowing us to adapt to emerging questions and evolving challenges. In a world that demands exceptional service at all hours, meeting customer expectations with limited human resources proves to be quite a hurdle. Additionally, the flexibility and expertise of our specialists empower us to not only meet but exceed customer demands with timely and effective solutions, ensuring satisfaction remains a top priority. By continuously updating our knowledge base, we remain well-equipped to tackle emerging issues and provide unparalleled service.

Media

Media

Integrations Supported

Gmail
Slack

Integrations Supported

Gmail
Slack

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Vizerto

Company Website

vizerto.com

Company Facts

Organization Name

Directly

Date Founded

2011

Company Location

United States

Company Website

directly.com

Categories and Features

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

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