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What is Vlocity?

In the industries served by Vlocity, direct engagement with customers tends to be both rare and fleeting. However, the impact of these short encounters is significant, as they can influence whether customers choose to support or criticize your brand. Therefore, it is vital that these exchanges are comprehensive, accurate, quick, and occur through the preferred communication channels of the customers. Equally important is the ability of employees to build genuine relationships with customers, allowing the essential values of your brand to be communicated effectively. Vlocity's Digital Interaction Platform empowers users to focus on enhancing the customer experience rather than navigating the complexities of the underlying software. By leveraging a powerful array of task-oriented components that seamlessly integrate with Salesforce, Vlocity enriches your CRM with industry-specific features. The availability of intuitive guided flows facilitates smoother applications, boosts the efficiency of new users, and can lead to substantial reductions in overall service expenses. This forward-thinking strategy not only heightens operational efficiency but also guarantees that customer interactions create a memorable and favorable impression that resonates long after the interaction concludes.

What is SAP Sales Cloud?

The SAP Sales Cloud enables companies to gain profound insights into their clientele, improve sales engagements, and foster lasting relationships. By providing exceptional sales experiences, this platform not only boosts revenue growth but also promotes customer loyalty through an in-depth comprehension of individual customers and their interactions. It empowers sales teams to allocate more time towards developing relationships and engaging with clients effectively. With the capabilities of SAP Sales Cloud, businesses can streamline and automate crucial sales tasks while providing their sales forces with intelligent suggestions. This cloud-based solution presents a unified view of each customer and ensures a seamless mobile experience for interactions both online and offline. Moreover, it harnesses advanced insights and analytics to enhance strategic decision-making. The primary benefits encompass streamlined sales workflows, increased win rates, and improved sales performance driven by AI-generated recommendations tailored to specific opportunities. By relieving sales representatives of tedious tasks such as logging interactions, they can concentrate on effective selling, allowing them to connect with customers anytime and anywhere, which ultimately ensures that every engagement is impactful. This transformative approach not only enhances productivity but also positions organizations to thrive in a competitive market.

Media

Media

Integrations Supported

3CLogic
Aptivio
ControlPanelGRC
DispatchTrack
Docusign
Flosum
Gorilla
Gotransverse
Inxmail
Kixie PowerCall & SMS
Microsoft Outlook
SAP Marketing Cloud
SAP Store
Salesforce
Showpad
Syncari
Totango
Workato

Integrations Supported

3CLogic
Aptivio
ControlPanelGRC
DispatchTrack
Docusign
Flosum
Gorilla
Gotransverse
Inxmail
Kixie PowerCall & SMS
Microsoft Outlook
SAP Marketing Cloud
SAP Store
Salesforce
Showpad
Syncari
Totango
Workato

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Salesforce

Date Founded

1999

Company Location

United States

Company Website

vlocity.com

Company Facts

Organization Name

SAP

Date Founded

1972

Company Location

Germany

Company Website

www.sap.com/products/sales-cloud.html

Categories and Features

Business Process Management

Access Controls / Permissions
Alerts / Notifications
Business Process Automation
Business Rules Management
Collaboration
Process Change Tracking
Process Mapping
Process Modeling & Design
Visual Workflow Management

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Sales Enablement

Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management

Sales Force Automation

Call Management
Campaign Management
Channel Management
Commission Management
Contact Management
Contract Management
Customer Database
Email Marketing
Field Sales Management
Lead Management
Opportunity Management
Performance Metrics
Proposal Generation
Referral Tracking
Sales Forecasting
Territory Management

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