Feedbackly
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Ratings and Reviews 1 Rating
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What is Vocaza?
In the contemporary marketplace, we are immersed in an "experience economy" where the consumer's overall interaction with a brand often outweighs the value of the product itself. As a result, the significance of collecting customer feedback and performing data analysis has surged, making it essential to track customer satisfaction levels effectively. To tackle this challenge, it is important to carefully assess key performance indicators such as NPS (Net Promoter Score), CSAT (Customer Satisfaction Score), and CES (Customer Effort Score) to successfully improve and manage customer experiences. By employing tools like Vocaza, businesses can gain comprehensive insights into their operations, leading to significant advancements in customer satisfaction. This strategic focus not only cultivates customer loyalty but also paves the way for sustainable business growth. Ultimately, prioritizing the customer experience can be the defining factor in a company's success in a competitive environment.
What is Feedbackly?
Feedbackly serves as a comprehensive platform for measuring and analyzing customer experiences, enabling the automation of analysis and optimization throughout the entire customer journey with advanced behavioral targeting and intelligent automation features. This platform facilitates the collection of customer feedback across various channels, allowing for thorough analysis and the use of smart integrations to manage the feedback process effectively. Unique to Feedbackly is the capability to measure the Emotional Value Index (EVI®), providing valuable insights into how customer emotions influence revenue and retention as they navigate their journey with the brand. Our goal is to foster happiness within companies by ensuring a positive experience for our customers, as evidenced by the fact that over 95% of them choose to stay with us. Feedbackly equips businesses with all the essential tools, methodologies, and training required to enhance customer experiences and boost both customer attraction and retention. By prioritizing customer satisfaction, we ultimately contribute to the long-term success of our clients.
Integrations Supported
BI Book
Drupal
Google Tag Manager
HubSpot CRM
HubSpot Content Hub
HubSpot Customer Platform
HubSpot Marketing Hub
HubSpot Service Hub
Instapage
Joomla!
API Availability
API Availability
Has API
Pricing Information
Pricing not provided
Pricing Information
Pricing not provided
Free Trial Offered?
Supported Platforms
SaaS
Supported Platforms
SaaS
Customer Service / Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Vocaza
Date Founded
2004
Company Location
France
Company Website
www.vocaza.com
Company Facts
Organization Name
Feedbackly
Date Founded
2012
Company Location
Finland
Company Website
www.feedbackly.com
Categories and Features
Categories and Features
360 Degree Feedback
Dashboard
Feedback / Surveys
Progress Tracking
Question Library
Rater Selection
Self Service Portal
Supports External Reviewers
Churn Prevention
Not specified
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Journey Mapping Tools
Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates
Customer Satisfaction
360 Degree Feedback
Analytics
Complaint Monitoring
Feedback Collection
Survey Management
Employee Engagement
Feedback Management
Performance Management
Pulse Surveys
Experience Management
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
NPS
Not specified
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video