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What is Vocca?

Vocca is an advanced cloud-based AI voice solution specifically designed for healthcare organizations, streamlining patient communication and scheduling with remarkable efficiency. This innovative virtual assistant is available around the clock, handling incoming calls, organizing, changing, and canceling appointments within pre-existing scheduling or patient management systems, while also responding to questions about visits and necessary preparations. Furthermore, it sends out confirmations and reminders for appointments, makes outbound follow-up calls, manages waitlists, and can escalate urgent or complex issues to staff with a detailed call summary. The user-friendly dashboard enables teams to monitor calls and bookings across multiple locations effortlessly. Vocca caters to workflows in over 20 healthcare specialties, including medical imaging, dentistry, ophthalmology, primary care, and hospital services, while integrating seamlessly with more than 20 different scheduling and patient management platforms. This service is specifically designed for healthcare practices and groups that seek to enhance patient access and reduce the burden of call management without requiring significant changes to their existing software systems. By adopting this comprehensive solution, healthcare providers can not only streamline their operations but also significantly boost the quality of the patient experience, ultimately leading to improved patient satisfaction and engagement.

What is Hello Patient?

Hello Patient is a cutting-edge healthcare AI company that provides a product called Mia, which acts as an AI receptionist available around the clock to handle patient interactions via voice, text, and web chat. A variety of multi-location medical practices and consumer health brands rely on Mia to manage an increased volume of patient communications without the necessity for additional personnel. In the front office, Mia effectively responds to phone calls, schedules appointments, oversees new-patient intake, verifies insurance details, processes prescription refill requests, and collects payments. Beyond her front desk tasks, she also follows up with patients after visits, converts referrals, conducts outreach for recalls, and manages any outstanding balances due. When human assistance is required, Mia adeptly transfers the call with all relevant contextual information, avoids providing any medical advice, and carefully logs each interaction. Additionally, she connects with the electronic health record (EHR), practice management, and customer relationship management (CRM) systems utilized by the practices, keeps track of the live schedule, and coordinates bookings efficiently. With Mia taking care of 100% of incoming calls, front desk staff can concentrate more on patient care, which has led to an impressive 20% increase in appointment bookings for those practices. Moreover, Hello Patient is committed to maintaining HIPAA compliance, ensuring the security and confidentiality of patient information at all times. By streamlining operations and enhancing patient engagement, Mia significantly transforms the healthcare experience for both providers and patients alike.

Media

Media

Integrations Supported

Doctolib

Integrations Supported

AdvancedMD
Covetrus Pulse
EPIC Agent CRM
Freshdesk
HubSpot AEO
ModMed
Veradigm EHR
Zenoti
athenaOne
eClinicalWorks

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Usage based (per conversation). Charged per minute and conversation (for text and web chat)

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Vocca

Date Founded

2024

Company Location

United States

Company Website

vocca.com/en

Company Facts

Organization Name

Hello Patient

Company Website

www.hellopatient.com

Categories and Features

AI Voice Agents

Not specified

Patient Scheduling

Not specified

Categories and Features

AI Receptionists

Not specified

AI Voice Agents

Not specified

Dental

Appointment Management
Appointment Reminders
Patient Billing
Patient Records Management

Dermatology

HIPAA Compliant
Scheduling

Healthcare AI

Not specified

Optometry

Appointment Management
Patient Records
Recall Tracking

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Personal Health Record
Progress Tracking

Patient Intake

Not specified

Patient Scheduling

Analytics/Reporting
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging

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