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What is Vocca?

Vocca is an advanced cloud-based AI voice solution specifically designed for healthcare organizations, streamlining patient communication and scheduling with remarkable efficiency. This innovative virtual assistant is available around the clock, handling incoming calls, organizing, changing, and canceling appointments within pre-existing scheduling or patient management systems, while also responding to questions about visits and necessary preparations. Furthermore, it sends out confirmations and reminders for appointments, makes outbound follow-up calls, manages waitlists, and can escalate urgent or complex issues to staff with a detailed call summary. The user-friendly dashboard enables teams to monitor calls and bookings across multiple locations effortlessly. Vocca caters to workflows in over 20 healthcare specialties, including medical imaging, dentistry, ophthalmology, primary care, and hospital services, while integrating seamlessly with more than 20 different scheduling and patient management platforms. This service is specifically designed for healthcare practices and groups that seek to enhance patient access and reduce the burden of call management without requiring significant changes to their existing software systems. By adopting this comprehensive solution, healthcare providers can not only streamline their operations but also significantly boost the quality of the patient experience, ultimately leading to improved patient satisfaction and engagement.

What is TSB HealthCare?

Slot IQ, created by TSB Healthcare, is an all-encompassing solution designed for overseeing patient appointments and visits, specifically aimed at public and hospital outpatient services across Canada. Since its inception in 2018, it has played a crucial role in powering LabOnlineBooking.ca, a free booking platform used by outpatient lab facilities in British Columbia, which encompasses 69 active locations linked to four health organizations within the province. Throughout its time in operation, Slot IQ has enabled the scheduling of over 4 million appointments for 820,105 distinct patients, underscoring its significant role in enhancing patient access to healthcare services. The platform's ongoing efforts to refine the appointment scheduling process continue to enhance both efficiency and the overall patient experience in the outpatient care domain. As it evolves, Slot IQ remains committed to adapting to the changing needs of healthcare providers and patients alike.

Media

Media

No images available

Integrations Supported

Doctolib

Integrations Supported

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support

Customer Service / Support

Not specified

Training Options

Not specified

Training Options

Not specified

Company Facts

Organization Name

Vocca

Date Founded

2024

Company Location

United States

Company Website

vocca.com/en

Company Facts

Organization Name

TSB Healthcare

Company Location

Canada

Company Website

www.tsbhealthcare.com/slot-iq/

Categories and Features

AI Voice Agents

Not specified

Patient Scheduling

Not specified

Categories and Features

Patient Scheduling

Not specified

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