Compare VoicePIN vs. Pindrop

Pindrop

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What is VoicePIN?

To bolster data security and guard against identity theft, it is crucial to implement measures such as playback activity detection, blacklisting, and connection encryption. In the modern landscape, enhancing customer experience has become a top priority. This is the reason VoicePIN is designed to seamlessly integrate across a variety of customer interaction platforms, including IVRs, call centers, mobile applications, websites, and IoT devices. The VoicePIN verification method employs a biometric password that is lexical and language-independent, thus eliminating the reliance on Automatic Speech Recognition (ASR). Our system is tailored to facilitate your business's global growth, irrespective of the number of countries you operate in. By utilizing VoicePIN, you can steer clear of cumbersome and lengthy procedures, as it is straightforward to install and integrate. Just connect our API to start optimizing your business operations immediately. Implementing VoicePIN can significantly reduce customer service expenses, leading to substantial time and cost savings. Our flexible plans allow for the customization of system parameters to meet your specific business needs. Whether your application revolves around transactions or other types of purchases, ensuring that your customers enjoy unmatched convenience is key. Moreover, with VoicePIN, you are equipped to deliver a user-friendly interface that not only enhances customer satisfaction but also cultivates long-term loyalty among your clientele. This comprehensive approach ensures that both your business and your customers are set up for success.

What is Pindrop?

Fraud in contact centers represents a staggering financial burden, costing billions each year. Disturbingly, only one in 770 fraudulent calls is able to reach agents, which reveals a major hurdle for those working in this sector. This ongoing battle between fraudsters and call center agents leads to a continuous game of cat and mouse. Within the Interactive Voice Response (IVR) system, approximately one in 390 accessed accounts is subject to fraudulent activities. The fallout from such fraudulent behavior not only impacts a company's finances but also has repercussions on customer satisfaction and the overall reputation of the brand. Pindrop® provides a detailed, multifaceted, real-time approach to fraud prevention, analyzing calls to contact centers by considering multiple elements such as voice, device, and behavior. This innovative solution is capable of identifying up to 80% of fraud occurring through phone channels, predicting potential fraud threats up to 60 days in advance, and delivering a comprehensive perspective on cross-channel fraud. By evaluating risks associated with calls and accounts within the IVR system, businesses can effectively prevent data breaches, account takeovers, and various forms of fraud across different channels. Furthermore, organizations receive instant notifications regarding the risk level of each incoming call, empowering agents with immediate information to better recognize and handle potentially fraudulent situations. This proactive approach not only strengthens security but also enhances the overall trustworthiness of the contact center experience.