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What is Voiceflow?

Voiceflow is a complete AI customer experience platform designed to help enterprises build, deploy, monitor, and improve AI agents across customer service and revenue workflows. The platform supports use cases such as support automation, lead generation, chatbots, phone agents, virtual receptionists, appointment scheduling, answering services, and sales conversations. It gives non-technical teams a visual workflow builder while also offering engineers APIs, code editors, functions, and integration tools for deeper customization. Voiceflow helps teams move from idea to production through a structured process that includes building, launching, iterating, testing, observing, and scaling AI agents. Its Agentic Context Engine is built to support complex conversations and create more personalized customer experiences across channels. The platform supports omnichannel deployment across web, phone, and mobile so businesses can deliver consistent customer interactions wherever users engage. Teams can combine deterministic workflows with AI-driven playbooks, global instructions, guardrails, and business logic to reduce black-box behavior. Voiceflow’s observability tools provide logs, evaluations, metrics, and performance insights so teams can understand why an agent behaved a certain way and improve it over time. Production environments allow companies to manage development, staging, and final deployment in a hosted platform built for real customer traffic. Voiceflow also helps teams avoid model lock-in by supporting major LLM providers and bring-your-own-model options. With SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliance, Voiceflow gives enterprise CX teams a secure and scalable way to automate customer experiences while maintaining control over quality and governance.

What is 913.ai?

Enhance your teams by leveraging the capabilities of AI Agents to achieve remarkable efficiency levels. Our platform facilitates the rapid deployment of bespoke agents that are not only tailored to your needs but are also seamlessly integrated for optimal effectiveness. Within just a few days, custom solutions can be up and running in production, made possible by our sophisticated infrastructure. While we take care of managing and supporting your AI systems, you can focus on your core business goals. Our agents are adept at handling a variety of use cases in challenging environments where accuracy and complex reasoning are essential. They are able to automatically draft reference letters for employees and organize your inbox based on personalized labels. With Neurons, any task related to documentation can be automated, paving the way for the creation of agents capable of processing multiple documents. These smart Neurons can easily interface with other tools, which significantly boosts their overall functionality. Through 913.ai, organizations in various industries, including insurance, logistics, and legal, can efficiently automate routine administrative tasks while retaining the option for human oversight to ensure added control. This cutting-edge strategy not only optimizes operational processes but also empowers teams to focus on more critical challenges that necessitate human judgment and creativity, thereby fostering a more innovative workplace. By adopting this approach, businesses can unlock new opportunities for growth and improvement.

Media

Media

Integrations Supported

Axis LMS
Ejentum
Google Drive
JSON
JavaScript
Microsoft 365
Microsoft Teams
Rime
Slack

Integrations Supported

Axis LMS
Ejentum
Google Drive
JSON
JavaScript
Microsoft 365
Microsoft Teams
Rime
Slack

API Availability

Has API

API Availability

Has API

Pricing Information

$40 per editor per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Voiceflow

Date Founded

2019

Company Location

United States

Company Website

www.voiceflow.com

Company Facts

Organization Name

913.ai

Company Location

Germany

Company Website

www.913.ai/

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Popular Alternatives

Popular Alternatives

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AgentFlow

Multimodal