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What is Voiceflow?

Voiceflow is a complete AI customer experience platform designed to help enterprises build, deploy, monitor, and improve AI agents across customer service and revenue workflows. The platform supports use cases such as support automation, lead generation, chatbots, phone agents, virtual receptionists, appointment scheduling, answering services, and sales conversations. It gives non-technical teams a visual workflow builder while also offering engineers APIs, code editors, functions, and integration tools for deeper customization. Voiceflow helps teams move from idea to production through a structured process that includes building, launching, iterating, testing, observing, and scaling AI agents. Its Agentic Context Engine is built to support complex conversations and create more personalized customer experiences across channels. The platform supports omnichannel deployment across web, phone, and mobile so businesses can deliver consistent customer interactions wherever users engage. Teams can combine deterministic workflows with AI-driven playbooks, global instructions, guardrails, and business logic to reduce black-box behavior. Voiceflow’s observability tools provide logs, evaluations, metrics, and performance insights so teams can understand why an agent behaved a certain way and improve it over time. Production environments allow companies to manage development, staging, and final deployment in a hosted platform built for real customer traffic. Voiceflow also helps teams avoid model lock-in by supporting major LLM providers and bring-your-own-model options. With SOC 2 Type II, ISO 27001, GDPR, and HIPAA compliance, Voiceflow gives enterprise CX teams a secure and scalable way to automate customer experiences while maintaining control over quality and governance.

What is Nelly?

Nelly functions as a comprehensive AI agent platform that allows users to effortlessly create, test, share, and deploy AI agents, all without the need for any coding expertise. Through the use of Nelly Studio, users can craft tailored AI agents by inputting natural language directives and utilizing various formatting options like headings and lists. These agents can be augmented with a range of tools, such as web browsers and databases, enabling them to execute their assigned tasks effectively. Users can address intricate problems by segmenting them into manageable parts and delegating those to specialized sub-agents, fostering a cooperative team of agents that can handle complex workflows efficiently. Nelly facilitates seamless and natural conversations with AI agents, which understand context and maintain a consistent dialogue, eliminating the need for rigid commands or specific syntax. Conversations are organized into threads, enhancing both clarity and efficiency. Additionally, users can establish departments and organize their agents using a straightforward drag-and-drop interface, which aids in building an optimal AI team and boosts overall productivity. This platform not only simplifies AI interactions but also allows users to tailor their engagement to fit their specific requirements, making the experience more personalized. Ultimately, Nelly empowers users to harness the full potential of AI in a way that suits their individual preferences and workflow needs.

Media

Media

Integrations Supported

Axis LMS
Claude
Claude Sonnet 3.7
Ejentum
JSON
JavaScript
LM Studio
OpenAI
OpenRouter
Rime
Workers by Delos

Integrations Supported

Axis LMS
Claude
Claude Sonnet 3.7
Ejentum
JSON
JavaScript
LM Studio
OpenAI
OpenRouter
Rime
Workers by Delos

API Availability

Has API

API Availability

Has API

Pricing Information

$40 per editor per month
Free Trial Offered?
Free Version

Pricing Information

$9 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Voiceflow

Date Founded

2019

Company Location

United States

Company Website

www.voiceflow.com

Company Facts

Organization Name

Nelly

Company Location

Sweden

Company Website

nelly.is/

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Categories and Features

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