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What is Voiceform?

Transform your customers' feedback into impactful insights effortlessly. With advanced sentiment, theme, and topic analysis, you can automatically reveal deep insights that can be leveraged for creating social media content, testimonials, case studies, and much more! Voiceform’s comprehensive suite of voice, video, audio, and text surveys provides an interactive experience that resembles genuine conversations, enabling you to automate and scale your customer interviews with ease. By analyzing thousands of customer feedback data points, Voiceform extracts critical, actionable insights that are both timely and significant for your teams. The platform boasts user-friendly templates to kickstart your journey, allowing you to design surveys, forms, and workflows in various languages for broader reach. You can distribute your forms via email, chat, or by embedding them in your site or as a widget. Unlock powerful analytical tools that include sentiment analysis, thematic exploration, and topic extraction. With thousands of integrations available, along with custom logic and the capability to generate reports and content automatically, getting started takes just minutes, enabling you to collect and harness valuable data from your customers’ voices. Start today to elevate your feedback process!

What is Thematic?

Consolidate, analyze, and rank customer feedback on an inclusive and interactive platform. Leverage AI-driven thematic and sentiment analysis to extract meaningful insights. Optimize your customer feedback strategy through sophisticated evaluations of themes and sentiments that reveal essential insights vital for improving your business outcomes. Effortlessly merge feedback from diverse channels, including online reviews, chat interactions, and surveys, with convenient one-click features. Thematic enhances feedback utilization by automatically redacting sensitive information, allowing teams to handle data securely and in accordance with regulations. It systematically organizes feedback into recognizable themes and sentiments as they emerge, providing quantitative analysis of recurring themes for a richer understanding. The platform offers robust search capabilities to investigate similar themes and acquire further insights. You can easily manage themes with options to edit, disregard, or combine them. Utilize powerful analytical tools to uncover significant issues and apply filtering options to categorize and refine your results based on organized data. Set up alerts for developing concerns and efficiently trace back to pinpoint root causes, enabling swift proactive management and resolution of customer issues. This holistic strategy not only deepens your connection with customers but also guides informed strategic planning effectively, ensuring that their voices are heard and acted upon in a timely manner.

Media

Media

Integrations Supported

Medallia
SurveyMonkey
Zapier
Zendesk

Integrations Supported

Medallia
SurveyMonkey
Zapier
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$79/month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Voiceform

Date Founded

2021

Company Location

Canada

Company Website

www.voiceform.com

Company Facts

Organization Name

Thematic

Date Founded

2015

Company Location

New Zealand

Company Website

www.getthematic.com

Categories and Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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