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What is Voiceworks?

Voiceworks serves as a robust cloud communications platform specifically designed for the UK business voice industry, enabling partners and service providers to deliver a wide variety of hosted VoIP solutions, unified communications, fixed mobile convergence, mobile offerings, and dependable connectivity options from a single, cohesive environment. This innovative platform seamlessly incorporates adaptable, cloud-based voice and collaboration tools, featuring Coligo, a mobile-focused UC solution augmented with AI functionalities, as well as Swyx, a flexible unified communications system that harmonizes voice, messaging, video, and sophisticated call routing across multiple devices, all while ensuring smooth integration with Microsoft Teams and performance analytics dashboards. Additionally, Voiceworks supports diverse deployment strategies and white-label solutions, empowering partners to tailor their services, provision offerings through a user-friendly self-service portal, and promptly meet customer needs, thereby promoting operational efficiency and enhancing client satisfaction. By refining various communication pathways, Voiceworks significantly improves the overall experience for both service providers and their customers, ultimately fostering stronger business relationships and trust.

What is Verizon UCCaaS?

Unified Communications and Collaboration as a Service (UCCaaS) removes barriers to effective teamwork, boosting productivity for groups by providing secure and scalable communication solutions. This service is designed to emulate the high levels of availability, reliability, resilience, and security found in advanced carrier-class networks. UCCaaS enhances collaboration not just for onsite teams but also for those working remotely, while ensuring seamless communication with clients. Tailored for small businesses, government entities, and large corporations, the service includes a wide array of managed offerings such as scalable call control, voicemail, instant messaging, presence, and mobility features. By streamlining operations and improving customer interactions, UCCaaS integrates smoothly with existing systems through the use of application programming interfaces (APIs). Hosted on Verizon’s private cloud, it leverages a secure and robust global IP network, guaranteeing that communications are both uninterrupted and efficient. Ultimately, this modern communication platform is designed to cater to various business requirements while promoting a collaborative atmosphere, thus enabling teams to work together more effectively than ever before.

Media

Media

Integrations Supported

Enreach
Microsoft Teams

Integrations Supported

Enreach
Microsoft Teams

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Voiceworks

Company Location

United Kingdom

Company Website

voiceworks.co.uk

Company Facts

Organization Name

Verizon Media

Date Founded

1983

Company Location

United States

Company Website

www.verizon.com/business/products/voice-collaboration/unified-communications/unified-communications-and-collaboration-as-a-service/

Categories and Features

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Categories and Features

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

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