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What is VoxSigma?

The VoxSigma software suite is accessible as a web service via a REST API secured with HTTPS, enabling customers to consistently utilize our latest systems and promptly enjoy the benefits of continuous improvements alongside various features offered by the online platform. Our speech-to-text service operates year-round, equipped with failover servers and geographic redundancy to ensure reliability. The system also features automatic on-the-fly adaptation, which allows users to submit relevant texts corresponding to the audio being processed, effectively serving as a method for topic or domain adaptation. These additional texts significantly enhance the lexical coverage of the speech-to-text system and assist in customizing the language model to fit the specific context of the audio document, with the ultimate goal of increasing transcription accuracy. In addition, this adaptability not only enhances performance but also offers a more personalized user experience, allowing the service to better meet the unique needs of each client. Such advancements ensure a seamless integration of user requirements into our technology, fostering a more effective interaction between clients and the system.

What is Voci?

Telephone discussions serve as the primary method for businesses to engage with their clients, surpassing all other communication avenues. This presents a wealth of unexploited insights. However, the process of analyzing every customer interaction is often prohibitively expensive, labor-intensive, and impractical, leading to only a fraction of calls being evaluated. These vocal exchanges provide an invaluable opportunity to truly understand customer sentiments and address their issues effectively. Our cutting-edge automated speech-to-text transcription technology can convert disorganized voice data into structured transcripts, which can seamlessly integrate with various analytics platforms. With Voci, you can elevate agent performance, enhance customer satisfaction, gain insights into competitive dynamics, and maintain regulatory compliance, ultimately refining your overall operational effectiveness. By leveraging this technology, companies can unlock the full potential of their customer interactions.

Media

Media

Integrations Supported

QEval
SYSTRAN

Integrations Supported

QEval
SYSTRAN

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Vocapia

Company Location

France

Company Website

www.vocapia.com/speech-to-text-services.html

Company Facts

Organization Name

Medallia

Date Founded

2001

Company Location

United States

Company Website

vocitec.com

Categories and Features

Speech Recognition

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition

Categories and Features

Speech Analytics

Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback

Speech Recognition

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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