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What is Voxxify?

By consistently collecting input from end users, you can effectively cut through distractions and concentrate on what truly matters. The insights necessary for making optimal decisions stem from the impartial feedback of a vast number of users. Utilizing machine learning-driven analytics, you can pinpoint the most pressing issues faced by end users, enabling you to channel your resources toward delivering the greatest value. Artificial intelligence can distill verbatim feedback, ensuring that every team member has access to the evidence they need to make informed decisions. The user experience in IT is evaluated using standard, objective metrics, providing a comprehensive overview of IT services. This approach offers substantial evidence to either support or challenge existing assumptions. You gain an instantaneous understanding of where to allocate resources for the highest return on investment, with a clear breakdown available by location, service, and business unit. The data collected aids in constructing a solid business case and supports negotiations with vendors. Each leader receives tailored, detailed information relevant to their specific area, fostering trust in the objective and actionable data among the team. Additionally, predictive insights are provided to help you anticipate and navigate potential challenges before they arise. Ultimately, a culture of data-driven decision-making emerges, empowering your organization to thrive.

What is Cloud4Feed?

Cloud4Feed offers a diverse range of feedback collection methods, allowing businesses to customize the channels for acquiring customer insights across different touchpoints, which results in a greater accumulation of feedback. By modifying the frequency of feedback requests based on the processing times at these touchpoints, companies can prevent overwhelming customers with an excessive number of surveys simultaneously. The introduction of validity periods for feedback submissions guarantees that the responses are both relevant and timely. Furthermore, businesses can create reminders for customers who have yet to share their insights, thereby enhancing engagement in the process. This approach empowers customers to articulate their expectations of the brand or store, express their opinions on the store environment, and communicate any specific desires related to the products or services available. In sectors like the automotive industry, feedback is diligently gathered at various interaction points, enabling management to effectively respond to the insights obtained. Additionally, the most appropriate communication channel is determined for customers who have recently utilized services, ensuring swift follow-up. Such a proactive strategy not only boosts customer satisfaction but also cultivates a culture of constant improvement, ultimately leading to enhanced loyalty and a stronger relationship between the business and its clientele. This ongoing dialogue helps businesses stay attuned to the evolving needs and preferences of their customers.

Media

Media

Integrations Supported

HTML

Integrations Supported

HTML

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Voxxify

Date Founded

2018

Company Location

Ireland

Company Website

www.voxxify.com

Company Facts

Organization Name

Cloud4Feed

Company Location

Turkey

Company Website

www.cloud4feed.com/index/listen

Categories and Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

NPS

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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