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What is WATCH?

All the essentials for your project are integrated within WATCH, allowing you to enter your project details just once. This data is then seamlessly applied across multiple modules, such as Quotation, Planning, and Time tracking. Employees can easily log their hours or transfer them directly from the Planning module, which streamlines the entire process. For billing purposes, generating invoices for the hours worked can be done quickly with just a few clicks in the Invoicing module. Furthermore, the Support module enables you to effectively handle customer inquiries and reports, all tailored to suit your workflow. Importantly, transitioning to WATCH does not necessitate any changes to your current business processes; instead, the system is crafted to align with your specific needs. WATCH also provides support during the initial setup phase to facilitate a smooth integration. You can create an unlimited number of custom fields to capture all relevant information within WATCH, enabling unique attributes to be assigned to projects, their components, employees, contacts, and workdays. This feature significantly enhances the customization of your project management experience, ensuring that it meets your diverse requirements. Overall, WATCH empowers you to manage your projects with greater efficiency and personalization.

What is Inserve?

Inserve streamlines the cumbersome tasks faced by IT service providers by integrating all essential information into a single, user-friendly platform. With this innovation, you can effortlessly register and bill your hours, which results in better cash flow and higher profits. Your goal is to perform your duties promptly and accurately, and our ticketing system helps you keep everything organized while carrying out tasks with efficiency. Instead of spending valuable time on repetitive copy-pasting or scrolling through countless emails, you can now gather all license information, updates, and manuals in one easily accessible spot. Additionally, the ticket history feature enables you to monitor issues linked to particular PCs, ensuring replacements occur promptly when needed. While tracking logged hours is vital for your business, it often feels like a mundane chore; however, Inserve transforms this task into a straightforward experience, significantly boosting your productivity and allowing you to concentrate on what truly matters. By freeing you from the burdens of administrative duties, you can devote your time and energy to more critical elements of your work, ultimately leading to a more successful operation. This efficiency not only enhances your workflow but also contributes to a better work-life balance.

Media

Media

Integrations Supported

3CX
Autotask PSA
Exact Online
Freshdesk
Freshservice
Gripp
OTRS
TOPdesk
Teamleader
Voyced
osTicket

Integrations Supported

3CX
Autotask PSA
Exact Online
Freshdesk
Freshservice
Gripp
OTRS
TOPdesk
Teamleader
Voyced
osTicket

API Availability

Has API

API Availability

Has API

Pricing Information

€75 per month
Free Trial Offered?
Free Version

Pricing Information

€39 per user per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

MUSTHAVE webapplicaties

Date Founded

2014

Company Location

Netherlands

Company Website

www.musthave.nl/

Company Facts

Organization Name

Inserve

Date Founded

2019

Company Location

Netherlands

Company Website

inserve.nl/

Categories and Features

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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