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What is WEBTEXT?

The CX Hub is a cutting-edge cloud solution designed to strengthen the bond between businesses and their clients, offering an advanced customer experience. By merging the previously distinct areas of Contact Centers and CRM, this platform enables companies to facilitate fluid and transformative interactions with customers through various channels, including voice calls, voice assistants, and widely-used messaging platforms, while incorporating sophisticated features such as messaging, artificial intelligence, journey analytics, and data-driven insights. With its messaging capabilities, Voice Agents can quickly identify a mobile caller and provide pertinent information during the call, all while accessing a detailed history of prior communications associated with that number. In addition, Chat Agents can interact with customers via SMS or MMS using their assigned toll or toll-free numbers, allowing for a flexible communication approach. Customers also enjoy the option to skip waiting on hold and transition from a voice call to a messaging platform, significantly enhancing their experience. This innovative dual-channel strategy not only simplifies the communication process but actively boosts customer satisfaction by aligning with individual preferences and needs, ensuring a more personalized service. Ultimately, the CX Hub represents a significant evolution in customer engagement, paving the way for more responsive and effective business interactions.

What is String?

String offers a cutting-edge SaaS platform designed to improve business communication through various channels such as texting, voice calls, and direct messaging, catering to a wide array of industries. Accessible on both desktop and mobile devices, it provides a unified interface for managing automated SMS campaigns, mass texting, and voice communications seamlessly. Users can easily import contacts, apply tagging for effective audience segmentation, and create personalized campaigns using customizable message templates. The platform also facilitates keyword-driven responses to aid in lead generation and marketing efforts, while its integration with popular tools like Zapier, Salesforce, Mailchimp, Shopify, Slack, and QuickBooks allows for efficient automated workflows and data synchronization across different platforms. Featuring Wi-Fi calling and the ability to manage multiple numbers—including existing landlines, new local, toll-free, premium, or vanity numbers—users can streamline their voice and text communications within a single application. Moreover, the built-in dashboards deliver valuable insights into metrics such as open rates, response times, conversion statistics, and customer engagement trends, equipping teams to focus on strategic goals rather than mundane manual tasks. This all-encompassing solution not only simplifies communication but also boosts overall operational efficiency for businesses, making it a vital tool for modern enterprises looking to excel in a competitive landscape. Furthermore, its user-friendly design ensures that even those with limited technical expertise can leverage its full potential effectively.

Media

Media

Integrations Supported

Salesforce
AWeber
Amazon Connect
Avaya Aura
Bookafy
Campaign Monitor
ClickFunnels
Cognito Forms
Cvent Abstract Management
Eventbrite
HubSpot CRM
Kajabi
MeisterTask
Ninox
Planning Center
Slack
Typeform
Wix
WordPress

Integrations Supported

Salesforce
AWeber
Amazon Connect
Avaya Aura
Bookafy
Campaign Monitor
ClickFunnels
Cognito Forms
Cvent Abstract Management
Eventbrite
HubSpot CRM
Kajabi
MeisterTask
Ninox
Planning Center
Slack
Typeform
Wix
WordPress

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$19.99 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

WEBTEXT

Date Founded

2007

Company Location

Ireland

Company Website

webtext.com

Company Facts

Organization Name

String

Company Location

United States

Company Website

www.joinstring.com

Categories and Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Push Notifications

A/B Testing
Analytics
Campaign Segmentation
Contextual Targeting
Device Targeting
Expiry Notifications
Geo Targeting
Mobile Notifications
Notification Scheduling
Visual Notifications
Web Notifications

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Categories and Features

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

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