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What is WMS 360?

WMS 360 is an all-encompassing cloud-based platform designed for effective warehouse and multichannel order management, specifically catering to eCommerce enterprises in the UK. This solution empowers retailers, wholesalers, distributors, and fulfillment centers to manage inventory, warehouse operations, purchasing, shipping, and customer orders through a single, unified dashboard. WMS 360 integrates effortlessly with popular marketplaces and sales channels, including Shopify, eBay, Amazon, OnBuy, TikTok Shop, WooCommerce, and various leading courier services. Its extensive features include real-time inventory tracking, barcode scanning, order automation, stock forecasting, purchase order management, returns processing, comprehensive reporting, and team performance assessment. Tailored for businesses experiencing growth, WMS 360 significantly reduces manual processes, improves order accuracy, minimizes overselling risks, and enables companies to scale effectively while maintaining complete inventory visibility across multiple sales platforms. By enhancing operational workflows, this platform not only boosts efficiency but also aids in strategic planning for future expansion, ensuring businesses remain competitive in a rapidly evolving market. Furthermore, WMS 360's user-friendly interface makes it accessible for teams of all sizes, fostering collaboration and increasing overall productivity.

What is Replyco?

Take Control of Your Inbox. Are you feeling inundated by a surge of customer emails? Optimize your inbox to improve response times on platforms such as eBay, Amazon, and Shopify. Accelerate Your eCommerce Success with Prompt Replies. The key to increasing sales is ensuring customer satisfaction, which leads to glowing 5-star reviews and stronger ties within the marketplace. Organize. Everything you need to centralize and manage customer emails across multiple marketplaces and stores is readily available. Automate. Reduce your workload with features like automated organization, auto-responders, auto-assignment, and setting service level agreement priorities. Communicate. Respond swiftly and efficiently to inquiries using email templates along with immediate access to order information. Reporting. Monitor performance metrics to enhance your customer support strategies for your stores and teams. Returns / Refunds. Effortlessly manage Returns and Refunds for your eBay stores directly through Replyco. Multi-Channel Support. Benefit from integration with a wide array of platforms, including eBay, Amazon, Shopify, Linnworks, WooCommerce, BigCommerce, Gmail, and many others, ensuring a seamless customer service experience across all channels. This all-encompassing solution not only empowers you to elevate your customer interactions but also streamlines your eCommerce operations, ultimately leading to greater efficiency and satisfaction. Furthermore, by implementing these strategies, you can create a more structured approach to handling customer inquiries, allowing you to focus on growth and innovation.

Media

Media

Integrations Supported

Amazon
Shopify
eBay
BigCommerce
Cdiscount
DPD
Etsy
FedEx Ship Manager
Fruugo
Gmail
Groupon
HERMES
Linnworks
OnBuy
TikTok Shop
WooCommerce
Yodel.io

Integrations Supported

Amazon
Shopify
eBay
BigCommerce
Cdiscount
DPD
Etsy
FedEx Ship Manager
Fruugo
Gmail
Groupon
HERMES
Linnworks
OnBuy
TikTok Shop
WooCommerce
Yodel.io

API Availability

Has API

API Availability

Has API

Pricing Information

£49/month
Free Trial Offered?
Free Version

Pricing Information

$33 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

WMS 360

Date Founded

2021

Company Location

United Kingdom

Company Website

wms360.co.uk

Company Facts

Organization Name

Replyco

Date Founded

2019

Company Location

United Kingdom

Company Website

replyco.com

Categories and Features

Warehouse Management

3PL Management
Barcoding / RFID
Category Customization
Channel Management
Demand Planning
Inventory Management
Location Control
Order Management
Purchasing
Quality Control
Receiving / Putaway Management
Returns Management
Shipping Management

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Email Management

Data Recovery
Email Archiving
Email Deletion
Email Discovery
Email Monitoring
Email Recall
Queue Manager
Response Management
Routing
Shared Inboxes
Signature Management
Spam Blocker
Whitelisting / Blacklisting

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

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