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What is WWS Customer Management?

WWS Customer Management offers an all-encompassing solution designed to empower banks with the essential tools required to enhance and optimize the role of their branches in building customer relationships and loyalty. To achieve this goal, the solution focuses on enriching the in-branch experience through customized interactions, utilizing both self-service kiosks and personal engagement with staff. Upon entering the branch, all visitors, including existing customers and prospective clients, are met with consistent attention, which plays a crucial role in elevating customer satisfaction and boosting retention rates. The banking industry faces numerous challenges as branches work to lower operational costs while simultaneously improving customer engagement to enhance effectiveness and efficiency. This challenge emerges at a time when customers are becoming more discerning and expect a seamless, integrated omnichannel experience. The WWS Customer Management solution is strategically developed to address these challenges by transforming the way branches greet and support visitors, ultimately fostering a more personalized banking journey. By prioritizing these improvements, the solution not only tackles present obstacles but also equips branches to adapt more swiftly to the changing demands of their customers while ensuring a competitive edge in the market. This proactive approach is essential for fostering long-term customer loyalty and satisfaction.

What is Discern?

Discern utilizes artificial intelligence to integrate extensive business data, enabling it to evaluate performance trends, recognize key influencing factors, and provide unbiased recommendations for effective decision-making. By merging, transforming, and analyzing information from diverse sources—including crucial targets—Discern delivers a comprehensive assessment of overall business health that stands out in the market. Its features, including scenario modeling, revenue forecasting, and performance tracking, allow CXOs to easily visualize the impacts of both past and future initiatives. Additionally, Discern’s robust suite of Revenue Intelligence tools is crafted to enhance the effectiveness of go-to-market strategies while reducing the timeframe for recovering customer acquisition costs. Functioning as the operational core for B2B companies, Discern promotes a deeper comprehension of business performance by integrating data from multiple systems and applying machine learning techniques, thus equipping CXOs with valuable insights and data-informed recommendations. As investors increasingly push for an emphasis on data-centric decision-making, Discern emerges as a vital collaborator in meeting strategic business goals. By leveraging advanced data analytics, organizations are positioned not only to improve operational efficiency but also to foster sustained growth in a fiercely competitive environment. Furthermore, this commitment to data-driven strategies can significantly enhance an organization's adaptability and responsiveness to market changes.

Media

Media

Integrations Supported

Adobe Marketo Engage
BambooHR
Eloqua
Gainsight
Google Cloud BigQuery
HubSpot CRM
Microsoft Excel
Microsoft Word
NetSuite
Pipedrive
QuickBooks Online
Sage Accounting
Salesforce
Snowflake
Stripe
Workday Extend
Xero
Zendesk
Zoho CRM

Integrations Supported

Adobe Marketo Engage
BambooHR
Eloqua
Gainsight
Google Cloud BigQuery
HubSpot CRM
Microsoft Excel
Microsoft Word
NetSuite
Pipedrive
QuickBooks Online
Sage Accounting
Salesforce
Snowflake
Stripe
Workday Extend
Xero
Zendesk
Zoho CRM

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Auriga

Company Location

United States

Company Website

www.aurigaspa.com/en/banking/products-and-solutions/branch/wws-customer-management/

Company Facts

Organization Name

Discern

Company Location

United States

Company Website

www.discern.io

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Predictive Analytics

AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation
Sentiment Analysis

Revenue Intelligence

Actionable Insights
Alerts / Notifications
CRM Interactions
Call Scoring
Conversation Intelligence
Dashboard
Email/Message Interactions
Market Intelligence
Phone Call Interactions
Pipeline Visibility
Sales Coaching
Video Call Interactions

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