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What is WWS Customer Management?

WWS Customer Management offers an all-encompassing solution designed to empower banks with the essential tools required to enhance and optimize the role of their branches in building customer relationships and loyalty. To achieve this goal, the solution focuses on enriching the in-branch experience through customized interactions, utilizing both self-service kiosks and personal engagement with staff. Upon entering the branch, all visitors, including existing customers and prospective clients, are met with consistent attention, which plays a crucial role in elevating customer satisfaction and boosting retention rates. The banking industry faces numerous challenges as branches work to lower operational costs while simultaneously improving customer engagement to enhance effectiveness and efficiency. This challenge emerges at a time when customers are becoming more discerning and expect a seamless, integrated omnichannel experience. The WWS Customer Management solution is strategically developed to address these challenges by transforming the way branches greet and support visitors, ultimately fostering a more personalized banking journey. By prioritizing these improvements, the solution not only tackles present obstacles but also equips branches to adapt more swiftly to the changing demands of their customers while ensuring a competitive edge in the market. This proactive approach is essential for fostering long-term customer loyalty and satisfaction.

What is MANTL?

Uncover the key factor driving the swift growth of banks and credit unions by enhancing your account holder acquisition through our all-encompassing omnichannel account opening solution, which integrates seamlessly with your core systems. This cutting-edge method guarantees a delightful experience for both consumers and businesses alike. Our platform simplifies the onboarding process for new and existing clients, enabling you to engage with customers wherever they may be. With our solution, you can open and fund deposit accounts in less than three minutes. Furthermore, you can optimize your operations by automating up to 97% of application decisions, allowing for increased account openings across various channels, whether online, in-branch, or through mobile devices. Our technology supports real-time integration with your core banking system. MANTL not only works in perfect harmony with all core banking systems but also partners with leading fintech platforms to enhance functionality. Enjoy the advantages of seamless integration with top-tier providers. By utilizing over 30 data sources, MANTL automates more than 90% of KYC decisions, significantly lessening the reliance on time-consuming manual reviews. Moreover, our no-code, real-time configurability grants you the power to swiftly modify risk thresholds, underwriting criteria, product rates, and much more, ensuring alignment with your institution's changing requirements. This adaptability not only allows you to respond swiftly to market fluctuations but also guarantees that you maintain exceptional service levels and customer satisfaction. Ultimately, embracing our solution positions your institution for sustained growth and success in a competitive landscape.

Media

Media

Integrations Supported

Alloy
BusinessManager
FIS Hedge Fund Portfolio Manager
Finastra Essence
First Data
Fiserv
Google Cloud Platform
Plaid
SendGrid
Stripe
Twilio

Integrations Supported

Alloy
BusinessManager
FIS Hedge Fund Portfolio Manager
Finastra Essence
First Data
Fiserv
Google Cloud Platform
Plaid
SendGrid
Stripe
Twilio

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Auriga

Company Location

United States

Company Website

www.aurigaspa.com/en/banking/products-and-solutions/branch/wws-customer-management/

Company Facts

Organization Name

MANTL

Date Founded

2016

Company Location

United States

Company Website

www.mantl.com

Categories and Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Categories and Features

Banking

ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring

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