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What is WWS Greaeter?

Bank branches are experiencing a notable shift from traditional service models to more automated business centers. Auriga's WWS Greæter is an innovative tablet application designed specifically for branch staff as they evolve from managing transactions to facilitating customer interactions. This transformation in the banking sector is driven by a clientele that is becoming more empowered through digital technologies, the swift growth of secure and reliable digital service offerings, and the relentless pursuit of enhancing customer satisfaction while optimizing sales opportunities at each engagement. The integration of sophisticated self-service kiosks in branches enables financial institutions to significantly reduce the burden on tellers by streamlining routine, low-value transactions. As branch employees adapt to this new environment, they face the challenge of balancing the need to drive high-value product sales with customers' increasing demands for a more enjoyable and enriching banking experience. Therefore, effectively navigating these changes is essential for sustaining a competitive edge in today's banking landscape. The ability to embrace technology and evolve service models will ultimately dictate the future success of these financial institutions.

What is ERMES?

ERMES is an all-encompassing application developed based on insights from the SEFIN group, specifically designed to assist in the generation of supervisory reports and matrices for foreign bank branches operating in Italy, as well as for Financial Intermediaries registered in the new SINGLE REGISTER. This tool acts as a protocol to PUMA 2 (Unified Corporate Matrices Procedure), enabling an efficient and comprehensive method for meeting the periodic reporting obligations to the Bank of Italy. Specifically tailored for the Italian branches of foreign banks and for Financial Intermediaries under article 107, along with those governed by article 106 (collectively known as the SINGLE REGISTER), ERMES serves as a robust reporting and communication platform that guides users through every step of the process via its user-friendly yet detailed interface. The application emphasizes flexibility and ease of use, facilitating the adjustment and customization of table structures to cater to the distinct requirements of each user. Additionally, it offers a singular reference documentation for processing, which guarantees consistency and clarity in reporting practices. This forward-thinking approach not only improves the overall user experience but also optimizes adherence to regulatory requirements, ultimately fostering greater efficiency in the reporting process. By enhancing communication and streamlining workflows, ERMES represents a significant advancement in compliance technology for the financial sector.

Media

Media

Integrations Supported

HID IdenTrust

Integrations Supported

HID IdenTrust

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Auriga

Company Location

United States

Company Website

www.aurigaspa.com/en/banking/products-and-solutions/branch/wws-greaeter/

Company Facts

Organization Name

Sefin

Date Founded

1981

Company Location

Italy

Company Website

ebi.sefin.it/en/software-and-services-for-supervisory-reporting/supervisory-and-matrix-reporting/

Categories and Features

Mobile Device Management (MDM)

Automatic Device Recognition
Data Management
Deployment Management
Inventory Management
Maintenance Utilities
Procurement Management
Remote Update / Installation
Software Management
Synchronization Management
Wireless Network Support

Categories and Features

Financial Services

Analytics
Branch Optimization
Channel Management
Compliance Management
Customer Engagement
Performance Management
Risk Management

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