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What is WWS Greaeter?

Bank branches are experiencing a notable shift from traditional service models to more automated business centers. Auriga's WWS Greæter is an innovative tablet application designed specifically for branch staff as they evolve from managing transactions to facilitating customer interactions. This transformation in the banking sector is driven by a clientele that is becoming more empowered through digital technologies, the swift growth of secure and reliable digital service offerings, and the relentless pursuit of enhancing customer satisfaction while optimizing sales opportunities at each engagement. The integration of sophisticated self-service kiosks in branches enables financial institutions to significantly reduce the burden on tellers by streamlining routine, low-value transactions. As branch employees adapt to this new environment, they face the challenge of balancing the need to drive high-value product sales with customers' increasing demands for a more enjoyable and enriching banking experience. Therefore, effectively navigating these changes is essential for sustaining a competitive edge in today's banking landscape. The ability to embrace technology and evolve service models will ultimately dictate the future success of these financial institutions.

What is IQService?

Customers seeking authentic support typically prefer interacting with a human representative. To address this need, IQService provides a comprehensive solution for community banks and credit unions that wish to enhance, oversee, and document customer interactions from both their call centers and physical locations. This cutting-edge toolbar operates directly in memory, enabling users to access its various features with just a couple of clicks. Many users commend the software for its intuitive design, which makes it easy to navigate. Engineered to be unobtrusive during calls, it allows contact center and branch personnel to quickly find answers to complex customer questions. For those wanting a unified view of customer balances, services, and overall relationships, this information is easily accessible on the toolbar without needing to click through multiple screens. Additionally, IQService boosts operational effectiveness by integrating smoothly with core banking systems. Whether your institution uses Fiserv, Jack Henry, FIS, Finastra, or any other banking software, IQService seamlessly connects with your core banking application, automating the call research process and ensuring that every incoming call is thoroughly documented. This integration not only saves valuable time but also significantly enhances the overall customer experience, leading to greater satisfaction and loyalty. By leveraging such technology, banks can foster a more personal connection with their clients, ultimately driving better business outcomes.

Media

Media

Integrations Supported

FIS Telephone Banking
Fusion Phoenix
Microsoft Outlook

Integrations Supported

FIS Telephone Banking
Fusion Phoenix
Microsoft Outlook

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Auriga

Company Location

United States

Company Website

www.aurigaspa.com/en/banking/products-and-solutions/branch/wws-greaeter/

Company Facts

Organization Name

Quest Analytics

Date Founded

2001

Company Location

United States

Company Website

www.quest-analytics.com/iqservice-bank-crm-contact-center

Categories and Features

Mobile Device Management (MDM)

Automatic Device Recognition
Data Management
Deployment Management
Inventory Management
Maintenance Utilities
Procurement Management
Remote Update / Installation
Software Management
Synchronization Management
Wireless Network Support

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

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