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What is WaitQ?

WaitQ is a user-friendly cloud-based solution for queue management that aims to improve the waiting experience while helping businesses minimize customer losses caused by long wait times and no-shows. It goes beyond simple waitlist management by organizing appointments and RSVP lists, allowing businesses to efficiently manage the entire customer flow—whether they are walk-ins or have scheduled visits—through a single integrated platform. Customers can easily check in or book appointments via a tailored public page, their smartphones, or a kiosk, and they can track their real-time status in a virtual waiting area without needing to download an application or create an account. When it's their turn, customers receive notifications via push, SMS, WhatsApp, or email, enabling them to leave a crowded entrance and wait in a more relaxed environment. The platform also includes features like floorplans and table management specifically designed for restaurants, which enhance operational productivity. Moreover, analytics provide valuable insights into wait times, customer behaviors in queues, and no-show rates over time, while allowing for custom branding during every customer interaction—all without requiring app downloads or the purchase of specialized hardware. This all-encompassing approach not only simplifies customer management but also greatly boosts overall satisfaction, demonstrating the platform's significant value to businesses and their patrons alike.

What is TOKENN?

TOKENN is a cutting-edge cloud-based software solution that facilitates the management of queues and appointment bookings in healthcare settings like clinics and outpatient facilities. Patients enjoy a seamless experience by obtaining a token through QR code scanning at the clinic or messaging via WhatsApp, which also offers them estimated wait times and timely updates as their appointment approaches. Staff can easily manage both scheduled appointments and walk-in patients through a unified dashboard that allows for the issuance of reception tokens and the organization of different queues or appointments according to the respective doctor or department. A dedicated waiting-room display screen keeps patients updated by showcasing current and forthcoming tokens, while announcements are broadcast using a TV or tablet for added clarity. The WhatsApp assistant efficiently handles a variety of tasks, including making bookings, checking on statuses, processing cancellations, and sending reminders in English and 18 other Indian languages, all while directing medical inquiries to the appropriate clinic staff. TOKENN is specifically designed for doctors, clinics, diagnostic labs, and hospital outpatient departments, providing a digital queuing system that integrates smoothly with existing record-keeping and billing systems. Notably, it operates as a web service, allowing patients to access its features without the hassle of downloading a separate TOKENN app. With its intuitive interface and an array of comprehensive features, TOKENN is dedicated to improving the overall patient experience in the healthcare environment, ensuring that both patients and staff can navigate the process with ease and efficiency. Ultimately, TOKENN stands as a vital tool in the modern healthcare landscape, streamlining operations and enhancing communication between patients and providers.

Media

Media

Integrations Supported

Android
Apple iOS
Odoo

Integrations Supported

Razorpay
WhatsApp

API Availability

API Availability

Pricing Information

$27/month
Starter is for single-location businesses looking to optimize their operation. Grow (starting at $49) is for busier businesses that need more capacity. Business ($119) is for larger, multi-location operators.
Free Trial Offered?

Pricing Information

₹149 one-time
Plans are prepaid booking-credit packs, starting with 150 credits for ₹149. Each token or appointment uses one credit; WhatsApp messages, reminders, and the waiting-room display are included. Credits never expire, and there is no monthly subscription.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

WaitQ

Date Founded

2026

Company Location

Portugal

Company Website

waitq.app/

Company Facts

Organization Name

Cyberzio Innovations Pvt Ltd

Date Founded

2024

Company Location

India

Company Website

tokenn.live

Categories and Features

Queue Management

Appointment Scheduling
Calendar
Communication Tools
Contactless
Dashboard
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

Categories and Features

Queue Management

Not specified

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