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What is Wanclouds AI?

Wanclouds AI is an intelligent platform that offers round-the-clock availability, aimed at simplifying the oversight of cloud and IT infrastructure through conversational AI. This cutting-edge solution enables teams to efficiently monitor, identify problems, and enhance their multi-cloud, on-premises, and hybrid settings using natural language, all while delivering instant insights, automated root-cause analysis, and proactive security and compliance measures. By effortlessly incorporating existing tools, it reduces operational costs while simultaneously increasing productivity and enhancing system reliability. Furthermore, it assists teams in confidently managing intricate environments, ensuring they can adapt and respond to challenges effectively. Ultimately, this platform transforms how organizations approach their cloud and IT management, fostering a more agile and resilient infrastructure.

What is SysAid?

Plenty of AI tools advise. SysAid acts. Built on proven ITSM and powered by agentic AI, SysAid starts executing on day one, resolving tickets, fulfilling requests, running automations, and pushing changes with zero manual effort. Think of it as an AI workforce for IT, not a chat window. Every action follows rules your team controls, is fully logged, and is completely transparent, which makes SysAid the only ITSM platform that gives you autonomous AI without giving up oversight. Setup requires no code and no developers. One platform covers the full service lifecycle: incidents, requests, changes, problems, assets and CMDB, SLAs, and knowledge. Deployment takes weeks rather than months. Your technicians get out of the repeat-request loop and back to high-value projects. Users get immediate, conversational support instead of a queue. And you get clear, measurable proof of ROI to bring to the executive team.

Media

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Media

Integrations Supported

Integrations Supported

Asterisk
Chronicle SOAR
Google Workspace
Help Desk Migration
Jira
Jira Work Management
LogMeIn Rescue
Microsoft 365
Microsoft Teams
NetWatch.ai
Oriso
Qlik Sense
QuickBooks Online
SIGNL4
Sage 50
Syteca
TeamViewer
Trello
Zero Incident Framework

API Availability

API Availability

Has API

Pricing Information

$299 per month
Free Trial Offered?

Pricing Information

We know you have your own needs. That's why you deserve something custom-made. SysAid provides a tailor-made price quote based on your specific and unique needs.
Free Trial Offered?

Supported Platforms

SaaS
Windows
On-Prem
Linux

Supported Platforms

SaaS
Windows
Mac
On-Prem
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Wanclouds

Date Founded

2015

Company Location

United States

Company Website

www.wanclouds.net

Company Facts

Organization Name

SysAid Technologies

Date Founded

2002

Company Location

Israel, Canada, Romania, United Kingdom

Company Website

www.sysaid.com

Categories and Features

AI IT Agents

Not specified

Categories and Features

AI IT Agents

Not specified

AI Tools

Not specified

AI-Powered ITSM Tools

Not specified

Business Intelligence

Ad Hoc Reports
Benchmarking
Dashboard
Data Analysis
Key Performance Indicators
Performance Metrics
Trend / Problem Indicators
Visual Analytics

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Reporting / Analytics

Customer Service

Alerts / Escalation
Knowledge Base
Live Chat
Queue Management
Self Service Portal
Surveys & Feedback
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Asset Management

Asset Tracking
Audit Management
Compliance Management
Cost Tracking
Depreciation Management
IT Service Management
Inventory Management

IT Automation

Not specified

IT Management

Event Logs
Hardware Inventory
License Management
Patch Management
Remote Access
Scheduling
Software Inventory

IT Service

IT Asset Management
Incident Management
Knowledge Management
Self Service Portal
Service Catalog
Ticket Management

ITSM

Asset Tracking
Availability Management
Change Management
Configuration Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Network Monitoring

IP Address Monitoring
Real Time Analytics
Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring

Patch Management

Automatic Scans
Custom Patches
Network Wide Management
Patch Testing
Remote Access/Control

Service Desk

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Remote Control
SLA Management
Self Service Portal

Workload Automation

Alerts / Notifications
Dashboard
Data Analysis / Visualization

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