Company Website

Ratings and Reviews 3 Ratings

Total
ease
features
design
support

Ratings and Reviews 144 Ratings

Total
ease
features
design
support

What is Weave?

What’s the point of relying on multiple systems when a single solution can handle everything? Weave simplifies communication for patients, clients, and customers, enhancing efficiency both in the office and remotely. This streamlined communication is particularly beneficial in the context of the COVID pandemic. By using Weave, connecting with clients and patients becomes a straightforward process. It ensures that important messages are delivered promptly and effectively, fostering better relationships and improving overall service.

What is WaitWell?

WaitWell is a comprehensive, enterprise-ready platform for queue management and appointment scheduling, designed to streamline operations, enhance efficiency, and deliver exceptional customer experiences. Organizations can effortlessly manage walk-ins, virtual queues, and pre-booked appointments through multiple channels, including web links, QR codes, SMS messages, or optional self-service kiosks, giving customers maximum convenience and control. Real-time notifications, estimated wait times, and turn alerts keep clients informed, reduce frustration, and boost overall satisfaction. For staff and management, WaitWell provides an intuitive, real-time dashboard offering a complete overview of service activity, customer flow, and location performance. Advanced analytics and reporting tools offer actionable insights, enabling teams to optimize workflows, allocate resources effectively, monitor trends, and continuously improve service delivery. WaitWell also supports secure payments and integrates seamlessly with a wide variety of systems and platforms, ensuring flexibility and compatibility in any operational environment. Built with scalability and configurability in mind, the platform adapts to the needs of enterprise organizations across healthcare, government, retail, higher education, and other service-oriented sectors. Its user-friendly interface, combined with powerful features, makes WaitWell an all-in-one solution for managing queues, scheduling appointments, and improving service efficiency. By providing a data-driven, flexible, and reliable system, WaitWell empowers organizations to reduce wait times, optimize operations, and create consistently positive experiences for every customer.

Media

Media

Integrations Supported

Azure-AD-External-Identities
CharmHealth
Denticon
Dentrix
Easy Dental
Eyefinity EHR
Freshservice
MacPractice DDS
Mailchimp
Microsoft Outlook
Microsoft Teams
Mindbody
Provet Cloud
Salesforce
SoftDent
Stripe
Telnyx
TotalMD
Uprise
Zoom

Integrations Supported

Azure-AD-External-Identities
CharmHealth
Denticon
Dentrix
Easy Dental
Eyefinity EHR
Freshservice
MacPractice DDS
Mailchimp
Microsoft Outlook
Microsoft Teams
Mindbody
Provet Cloud
Salesforce
SoftDent
Stripe
Telnyx
TotalMD
Uprise
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$250/location
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Weave

Date Founded

2011

Company Location

United States

Company Website

www.getweave.com

Company Facts

Organization Name

WaitWell

Date Founded

2020

Company Location

Canada

Company Website

www.waitwell.ca

Categories and Features

Appointment Reminder

Appointment Scheduling
Calendar Management
Call Reminders
Email Reminders
Online Booking
Payment Reminders
Recurring Appointments
Rescheduling
SMS Messaging
Two-Way Messaging

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing

Business VoIP

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Call Tracking

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

Customer Advocacy

Advocate Management
Campaign Management
Communication Management
Community Management
Gamification
Referral Tracking
Reporting/Analytics
Rewards Program
Social Engagement

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Dental

Appointment Management
Appointment Reminders
Claims Management
Clinical Charting
Imaging
Inventory Management
Patient Account Management
Patient Billing
Patient Records Management
Treatment Planning

Email Marketing

A/B Testing
Artificial Intelligence
Auto-Responders
CAN SPAM Compliance
Customer Surveys
Drip Campaigns
Dynamic Content
Event Triggered Email
Image Library
Landing Pages/Web Forms
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Healthcare CRM

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Physician Management
Predictive Analytics

Internal Communications

App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Lead Management

Activity Tracking
Campaign Management
Lead Capture
Lead Distribution
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Source Tracking

Local Marketing

Advertising Management
CRM
Email Marketing
Feedback Management
Live Chat
NAP Management (Name/Address/Phone)
Online Listings Management
PR Management
Reporting / Analytics
Review Management
SEO Management
Social Media Management
Store Locator
Website Management

Loyalty Management

CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management
White Label

Medical Scheduling

Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling

Optometry

Appointment Management
Insurance Management
Inventory Management
Patient Records
Recall Tracking

Patient Case Management

Activity Tracking
Assessment Notes
Billing & Invoicing
Calendar Management
Candidate Identification
Case List Management
Eligibility Verification
HIPAA Compliant
Medical History Records
Patient Records
Referral Management
Treatment Planning

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

Patient Scheduling

Analytics/Reporting
Approval Process Control
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging

Payment Processing

ACH Check Transactions
Bitcoin Compatible
Debit Card Support
Gift Card Management
Mobile Payments
Online Payments
POS Transactions
Receipt Printing
Recurring Billing
Signature Capture

Review Management

Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label

SMS Marketing

2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win

Spa

Appointment Management
Client Management
Employee Management
Inventory Management
Loyalty Program
Membership Management
Online Booking
Payroll & Commission
Point of Sale (POS)

Team Chat

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Team Communication

Activity / News Feed
Audio Calls
Calendar Management
Chat / Messaging
Discussion Threads
File Sharing
Mobile Access
Push Notifications
Search
Surveys & Feedback
Task Management
Video Conferencing

Telephony

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Veterinary

Appointment Reminders
Appointment Scheduling
Billing & Invoicing
Boarding Management
Image Storage
Inventory Management
Patient Records
Prescription Management
Treatment Plans

Categories and Features

Appointment Scheduling

WaitWell streamlines the process of booking and overseeing appointments by integrating scheduling with live queue management. Clients have the option to schedule their appointments online, via SMS, through QR codes, or at kiosks, and can also access a virtual waitlist when necessary. Appointments seamlessly integrate with both Outlook and Google Calendar, while automated reminders via SMS and email help minimize no-show rates. For staff, WaitWell provides a unified dashboard that allows for efficient management of both walk-in and pre-scheduled appointments, enables tracking of wait times, and offers insights into cancellations and no-shows. With tailored workflows, pre-appointment forms, and support for multiple languages, WaitWell facilitates a more efficient service experience across various sectors, including healthcare, government, education, and retail.

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Customer Experience

WaitWell provides a solution for individuals looking to avoid busy waiting rooms and lengthy lines by allowing them to schedule appointments online or enter a virtual queue via their mobile devices. Users receive live updates, alerts, and reminders, ensuring they're always informed about their position in line. With streamlined check-in processes, automatically completed forms, and reduced waiting periods, WaitWell enhances every visit, making it more efficient, quicker, and far less anxiety-inducing.

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Employee Scheduling

WaitWell streamlines the management of employee schedules and customer bookings for organizations. Staff members can easily access their schedules, exchange shifts, and get instant notifications, while supervisors can monitor staffing levels, attendance, and busy times all from a single dashboard. By automating the scheduling process and facilitating effective communication, WaitWell minimizes conflicts and helps teams remain ready to provide seamless service to customers.

Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

Medical Scheduling

WaitWell simplifies the process of scheduling patient appointments and managing clinic operations. Patients have the flexibility to book, reschedule, or enter a virtual queue through an online platform or a kiosk. The system sends automated reminders to help minimize no-show rates, while clinic staff can monitor patient flow, waiting periods, and cancellations all from one centralized dashboard. By integrating appointment scheduling with pre-visit paperwork and live updates, WaitWell enhances both the patient experience and the overall efficiency of the clinic.

Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling

Patient Engagement

WaitWell engages patients at every step of their healthcare experience. With features like automated notifications, live updates, and pre-appointment paperwork, it simplifies the process of making appointments and checking in. By minimizing wait periods and fostering transparent communication, WaitWell improves patient satisfaction, builds trust, and elevates the overall experience of care.

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Patient Portal
Personal Health Record
Progress Tracking
Self Management

Patient Intake

WaitWell streamlines and speeds up the patient intake experience by enabling individuals to fill out pre-registration, medical histories, consent forms, and insurance details online or through a kiosk prior to their appointments. The system sends automated reminders and real-time updates to keep patients aware of their scheduled visits, thus minimizing no-shows and alleviating congestion at the front desk. Staff are equipped with a comprehensive dashboard to track patient arrivals, monitor wait times, and oversee patient flow, ensuring a smooth check-in process for everyone. By digitizing the intake procedure and integrating it with virtual queue management, WaitWell enhances accuracy, improves the patient journey, and facilitates smoother clinic operations.

Patient Scheduling

WaitWell simplifies the process of patient scheduling, enabling individuals to easily make, modify, or cancel appointments through various platforms, including online, mobile, kiosks, or directly at the clinic. The platform sends automated reminders and notifications to minimize missed appointments and keep patients updated. Healthcare staff benefit from a unified dashboard that allows for real-time appointment management. Additionally, the system seamlessly integrates with calendars and offers features such as pre-visit forms, payment processing, and virtual queue handling, creating an organized and efficient scheduling experience. By enhancing the patient journey and optimizing clinic workflows, WaitWell aids healthcare providers in decreasing wait times, improving patient flow, and delivering consistent, quality care.

Analytics/Reporting
Approval Process Control
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging

Queue Management

WaitWell revolutionizes conventional waiting lines by introducing intelligent, virtual queuing systems that enhance customer satisfaction and streamline operations. Patrons can access the queue from their mobile devices, kiosks, or online platforms, receiving instant updates about their status in line. Meanwhile, staff benefit from an integrated dashboard that tracks arrivals, wait durations, and service dynamics, enabling them to manage priorities efficiently and alleviate crowding. With automated alerts and transparent communication, all parties stay updated, leading to reduced perceived waiting times, more efficient service, and a well-structured atmosphere for guests and employees alike.

Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

Visitor Management

WaitWell simplifies the process for organizations to manage visitor arrivals and tracking. Visitors have the option to schedule appointments in advance or check in upon arrival using a kiosk, QR code, or mobile link, which alleviates congestion at the front desk. Automated alerts keep guests updated, while staff can monitor real-time arrival statuses and visitor traffic through a single dashboard. Incorporating capabilities such as pre-registration, ID verification, and analytics, WaitWell guarantees a secure, smooth, and polished experience for all visitors.

Alerts/Notifications
Badge Management
Document Management
ID Scan
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking
Watch List

Waitlist

WaitWell offers a convenient solution for customers to join a digital waitlist through their mobile devices, kiosks, or online platforms, reducing the need for lengthy queues and overcrowded spaces. Employees can oversee arrivals instantaneously, monitor wait durations, and streamline service priorities effectively. With automated updates, customers stay informed throughout the process, leading to a more seamless and structured experience for all.

Alerts/Notifications
Customer Database
For Restaurants
Prioritization
Public Waitlist
Reporting & Statistics
Self Check-in
Waiting Time Tracking
Waitlist Status Tracking

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