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Ratings and Reviews 3 Ratings

Total
ease
features
design
support

Ratings and Reviews 209 Ratings

Total
ease
features
design
support

What is Weave?

What’s the point of relying on multiple systems when a single solution can handle everything? Weave simplifies communication for patients, clients, and customers, enhancing efficiency both in the office and remotely. This streamlined communication is particularly beneficial in the context of the COVID pandemic. By using Weave, connecting with clients and patients becomes a straightforward process. It ensures that important messages are delivered promptly and effectively, fostering better relationships and improving overall service.

What is WaitWell?

WaitWell is built to reduce wait times and service friction in high-volume environments. The platform enables organizations to coordinate appointments and walk-in traffic through a secure, scalable system. Customers can engage through QR codes, SMS, web links, kiosks, or by chatting with Waillo, an AI agent native to WaitWell that answers questions in natural language, explains available services, and routes customers into the correct line or appointment path. Customers receive live queue updates and AI-powered wait time forecasts that set clear expectations before arrival. WaitWell includes strong real-time reporting and operational visibility. Waillo Insights builds on this foundation by enabling managers to ask plain-language questions of their data, helping them identify trends, uncover bottlenecks, and refine staffing decisions. With integrated payments, an extensive API library, and HIPAA and SOC 2 compliance, WaitWell provides a flexible foundation for efficient, reliable service delivery across one or many locations.

Media

Media

Integrations Supported

4D EMR
Arini
Denticon
Dentina.Ai
Dentrix
EagleSoft
IntraVet
Liine
MacPractice DDS
Nextech
OfficeMate
Practice-Web Dental
Uprise

Integrations Supported

Google Meet
HubSpot CRM
HubSpot Content Hub
HubSpot Customer Platform
Stripe
SurveyMonkey
Twilio

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

$29/location
WaitWell is offered as a site license. We tailor plans for each organization.

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Weave

Date Founded

2011

Company Location

United States

Company Website

www.getweave.com

Company Facts

Organization Name

WaitWell

Date Founded

2020

Company Location

Canada

Company Website

www.waitwell.ca

Categories and Features

Appointment Reminder

Appointment Scheduling
Calendar Management
Call Reminders
Email Reminders
Payment Reminders
Recurring Appointments
Rescheduling
SMS Messaging
Two-Way Messaging

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Mobile Access
Multi-Location
Online Payments
Recurring Appointments

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
IVR / Voice Recognition
Mobile Access

Business VoIP

Call Recording
Contact Management
IVR / Voice Recognition

Call Tracking

Call Recording
Call Routing
Caller Identification

Contact Management

Appointment Management

Customer Advocacy

Advocate Management
Campaign Management
Communication Management
Reporting/Analytics

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Multi-Channel Communications
On-Demand Communications
Personalization
Template Management

Customer Engagement

Not specified

Customer Feedback

Alerts / Notifications
Negative Feedback Management

Dental

Not specified

Email Marketing

Customer Surveys
Drip Campaigns
Image Library
Mailing List Management
Mobile Optimized Emails
Reporting/Analytics
Subscriber Management
Template Management
WYSIWYG Email Editor

Healthcare CRM

Audience Targeting
Campaign Management
Marketing Automation
Medical History Records
Patient Communications
Patient Management
Predictive Analytics

Internal Communications

App Integration
Chat/Messaging

IVR

Call Logging
Call Recording
Call Routing
Voice Mail

Lead Management

Campaign Management

Local Marketing

CRM
Email Marketing
Review Management

Loyalty Management

CRM
Customer Activity Tracking

Medical Scheduling

Not specified

Optometry

Not specified

Patient Engagement

Not specified

Patient Intake

Not specified

Patient Scheduling

Not specified

Payment Processing

Debit Card Support
Mobile Payments
Online Payments
Recurring Billing

Review Management

Campaign Management
Dashboard
Response Management
Review Monitoring
Review Notification
Review Request
Social Sharing

SMS Marketing

2-Way Messaging
Contact Management
MMS
Mass Texting
Message Personalization
Reporting/Analytics
Scheduled Messaging

Spa

Not specified

Team Chat

Not specified

Team Communication

Audio Calls
Chat / Messaging
Discussion Threads
Mobile Access
Push Notifications
Task Management

Telephony

Auto-Dialer
Call Monitoring
Contact Management
Inbound Reporting
Outbound Reporting
VoIP
Voice & Data Integration

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
Mobile Access
Multi-User Collaboration
Voice Mail

Veterinary

Not specified

Categories and Features

Appointment Scheduling

WaitWell streamlines the process of booking and overseeing appointments by integrating scheduling with live queue management. Clients have the option to schedule their appointments online, via SMS, through QR codes, or at kiosks, and can also access a virtual waitlist when necessary. Appointments seamlessly integrate with both Outlook and Google Calendar, while automated reminders via SMS and email help minimize no-show rates. For staff, WaitWell provides a unified dashboard that allows for efficient management of both walk-in and pre-scheduled appointments, enables tracking of wait times, and offers insights into cancellations and no-shows. With tailored workflows, pre-appointment forms, and support for multiple languages, WaitWell facilitates a more efficient service experience across various sectors, including healthcare, government, education, and retail.

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Customer Experience

WaitWell provides a solution for individuals looking to avoid busy waiting rooms and lengthy lines by allowing them to schedule appointments online or enter a virtual queue via their mobile devices. Users receive live updates, alerts, and reminders, ensuring they're always informed about their position in line. With streamlined check-in processes, automatically completed forms, and reduced waiting periods, WaitWell enhances every visit, making it more efficient, quicker, and far less anxiety-inducing.

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Survey Management
Text Analysis
Trend Analysis

Employee Scheduling

WaitWell streamlines the management of employee schedules and customer bookings for organizations. Staff members can easily access their schedules, exchange shifts, and get instant notifications, while supervisors can monitor staffing levels, attendance, and busy times all from a single dashboard. By automating the scheduling process and facilitating effective communication, WaitWell minimizes conflicts and helps teams remain ready to provide seamless service to customers.

Appointment Management
Automated Scheduling
Calendar Management
Group Scheduling
Messaging
Reporting/Analytics
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

Medical Scheduling

WaitWell simplifies the process of scheduling patient appointments and managing clinic operations. Patients have the flexibility to book, reschedule, or enter a virtual queue through an online platform or a kiosk. The system sends automated reminders to help minimize no-show rates, while clinic staff can monitor patient flow, waiting periods, and cancellations all from one centralized dashboard. By integrating appointment scheduling with pre-visit paperwork and live updates, WaitWell enhances both the patient experience and the overall efficiency of the clinic.

Appointment Management
Billing & Invoicing
Drag & Drop
Facility Scheduling
Multi-Location
No-Show Tracking
On Call Scheduling
Patient Records
Patient Scheduling
Physician Management
Recurring Appointments
Self Service Portal
Staff Scheduling

Patient Engagement

WaitWell engages patients at every step of their healthcare experience. With features like automated notifications, live updates, and pre-appointment paperwork, it simplifies the process of making appointments and checking in. By minimizing wait periods and fostering transparent communication, WaitWell improves patient satisfaction, builds trust, and elevates the overall experience of care.

Not specified

Patient Intake

WaitWell streamlines and speeds up the patient intake experience by enabling individuals to fill out pre-registration, medical histories, consent forms, and insurance details online or through a kiosk prior to their appointments. The system sends automated reminders and real-time updates to keep patients aware of their scheduled visits, thus minimizing no-shows and alleviating congestion at the front desk. Staff are equipped with a comprehensive dashboard to track patient arrivals, monitor wait times, and oversee patient flow, ensuring a smooth check-in process for everyone. By digitizing the intake procedure and integrating it with virtual queue management, WaitWell enhances accuracy, improves the patient journey, and facilitates smoother clinic operations.

Not specified

Patient Scheduling

WaitWell simplifies the process of patient scheduling, enabling individuals to easily make, modify, or cancel appointments through various platforms, including online, mobile, kiosks, or directly at the clinic. The platform sends automated reminders and notifications to minimize missed appointments and keep patients updated. Healthcare staff benefit from a unified dashboard that allows for real-time appointment management. Additionally, the system seamlessly integrates with calendars and offers features such as pre-visit forms, payment processing, and virtual queue handling, creating an organized and efficient scheduling experience. By enhancing the patient journey and optimizing clinic workflows, WaitWell aids healthcare providers in decreasing wait times, improving patient flow, and delivering consistent, quality care.

Not specified

Queue Management

WaitWell revolutionizes conventional waiting lines by introducing intelligent, virtual queuing systems that enhance customer satisfaction and streamline operations. Patrons can access the queue from their mobile devices, kiosks, or online platforms, receiving instant updates about their status in line. Meanwhile, staff benefit from an integrated dashboard that tracks arrivals, wait durations, and service dynamics, enabling them to manage priorities efficiently and alleviate crowding. With automated alerts and transparent communication, all parties stay updated, leading to reduced perceived waiting times, more efficient service, and a well-structured atmosphere for guests and employees alike.

Appointment Scheduling
Calendar
Communication Tools
Contactless
Customer Surveys
Dashboard
For Banks
For Government
For Healthcare
For Restaurants
For Retail
SMS Marketing
Supports Multiple Counters
Virtual Queue

Visitor Management

WaitWell simplifies the process for organizations to manage visitor arrivals and tracking. Visitors have the option to schedule appointments in advance or check in upon arrival using a kiosk, QR code, or mobile link, which alleviates congestion at the front desk. Automated alerts keep guests updated, while staff can monitor real-time arrival statuses and visitor traffic through a single dashboard. Incorporating capabilities such as pre-registration, ID verification, and analytics, WaitWell guarantees a secure, smooth, and polished experience for all visitors.

Alerts/Notifications
Document Management
ID Scan
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking

Waitlist

WaitWell offers a convenient solution for customers to join a digital waitlist through their mobile devices, kiosks, or online platforms, reducing the need for lengthy queues and overcrowded spaces. Employees can oversee arrivals instantaneously, monitor wait durations, and streamline service priorities effectively. With automated updates, customers stay informed throughout the process, leading to a more seamless and structured experience for all.

Alerts/Notifications
Customer Database
For Restaurants
Prioritization
Public Waitlist
Reporting & Statistics
Self Check-in
Waiting Time Tracking
Waitlist Status Tracking

Workflow Automation

WaitWell enhances operational efficiency by automating essential workflows, thereby simplifying service delivery and minimizing manual interventions. It facilitates various processes such as booking appointments, managing patient intake, overseeing queue operations, and sending notifications, all of which operate seamlessly in real time, keeping both employees and clients updated. Through a unified dashboard, staff can oversee, modify, and refine workflows as needed. Automated features like reminders, alerts, and pre-filled forms help to minimize mistakes and reduce the likelihood of missed appointments. By consolidating scheduling, check-ins, and virtual queuing, WaitWell boosts productivity, ensures consistent service quality, and allows team members to concentrate on enhancing the overall experience for customers and patients.

Not specified

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