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What is SolarWinds Web Help Desk?
Web Help Desk software provides an easy-to-use web interface and service portal that enhances automation and simplicity. It effectively organizes help desk ticketing processes, manages IT assets, and facilitates the handling of support requests. Users can take advantage of various features, including a comprehensive knowledge base, IT Change Control, SLA Alerting, Performance Reporting, Customer Surveys, and more, making it a versatile tool for improving IT support operations. Additionally, these functionalities work together to enhance overall efficiency and customer satisfaction.
What is Cockpit IT Service Manager?
We are excited to present an all-encompassing platform that integrates service desk ticketing, asset management, task scheduling, and monitoring functionalities into one cohesive solution. This innovative approach addresses the complete spectrum of IT system management while aligning with ITIL best practices. It is a cost-effective option that caters to organizations of all sizes, available in both Private Cloud and On-Premise formats. Each organization receives a dedicated virtual server that hosts a private instance in their chosen location, guaranteeing full isolation of all components, including the portal, database, and system. Maintenance schedules are established through mutual agreement, allowing software updates to be executed at optimal times, and clients have the flexibility to defer or bypass maintenance windows to avoid disrupting their activities. This comprehensive platform encapsulates everything required in a singular ITSM software solution. The Cockpit IT Service Manager integrates all essential IT tools into one product, featuring an easy-to-navigate Service Desk, IT Asset Management, and a powerful Monitoring System, alongside additional intuitive tools aimed at evaluating and improving IT performance. Moreover, it empowers users to effectively oversee their IT assets while simultaneously enhancing overall efficiency and productivity within their operations. This holistic solution not only simplifies IT management but also fosters a more organized and responsive IT environment.
Integrations Supported
Dameware Remote Support
Faraday
Opsgenie
Orion
Securden Unified PAM
SolarWinds Network Configuration Manager
Integrations Supported
Dameware Remote Support
Faraday
Opsgenie
Orion
Securden Unified PAM
SolarWinds Network Configuration Manager
API Availability
Has API
API Availability
Has API
Pricing Information
$367.00/one-time/user
Free Trial Offered?
Free Version
Pricing Information
€39 per operator per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
SolarWinds
Date Founded
2000
Company Location
United States
Company Website
www.solarwinds.com/web-help-desk
Company Facts
Organization Name
Cockpit ITSM
Date Founded
2005
Company Location
France
Company Website
www.cockpit-itsm.com
Categories and Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Categories and Features
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal