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What is WebFirst?

WebFirst functions as RTI's electronic customer relationship management (eCRM) platform aimed at both clients and partners, offering an online interface where users can access a collection of solutions for common problems, keep track of the status of current incidents, and initiate new support requests. This platform enhances communication, speeds up the reporting process, and provides round-the-clock access to vital information and support, reducing the necessity for extra staffing expenditures. With the right access permissions, clients can view a specific set of information that is usually only available to internal personnel, fostering customized visibility and engagement. Users are empowered to monitor their own active and recently resolved incidents, allowing them to check their status and optionally contribute updates or messages related to those cases. Moreover, they can utilize the File Download Manager feature of CustomerFirst to obtain documents, files, and solutions, which aids in efficiently resolving issues. In summary, WebFirst not only boosts customer satisfaction by offering self-service capabilities but also fortifies the connection between RTI and its users through clear and effective communication channels. This innovative platform represents a significant step towards enhancing user experience and operational efficiency.

What is Checks?

Checks acts as a vital partner in managing your workforce effectively. Are you finding that personnel planning takes up a considerable portion of your time? Do you struggle to keep a clear view of your staffing needs? With the adaptable Checks software, you can streamline and optimize your workforce organization seamlessly. Checks is committed to improving your experience with personnel planning! MyChecks ensures that employees are actively involved, acknowledging their essential contributions to your organization. Both the web module and app allow your team to take part in the planning process, which enhances engagement, elevates workplace morale, and drives productivity. Strong personnel planning is essential for effective organizational leadership, and ChecksCounts delivers management reports that help you maintain complete oversight. Checks stands out as the perfect ally for planners. Are you in search of reliable support to enhance your personnel planning and gain clearer insights into staffing levels and availability? If you are still depending on Excel, now might be the time to evolve, particularly if your organization is growing or becoming more intricate. Transitioning to Checks will provide you with a more efficient and organized approach to your planning requirements, ensuring that you are well-prepared for future challenges.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Trial Offered?

Supported Platforms

Not specified

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support

Customer Service / Support

Standard Support

Training Options

Not specified

Training Options

Not specified

Company Facts

Organization Name

RTI Software

Company Website

www.rti-software.com/webfirst.html

Company Facts

Organization Name

Integral Knowledge Utilization

Date Founded

1996

Company Location

Netherlands

Company Website

www.integral.nl/

Categories and Features

Knowledge Management

Decision Tree
Knowledge Base Management

Categories and Features

Employee Scheduling

Mobile Access
Reporting/Analytics
Resource Management
Schedule Distribution
Time Clock

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