Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Uptime.com Reviews & Ratings
    479 Ratings
    Company Website
  • Universal Knowledge  Reviews & Ratings
    16 Ratings
    Company Website
  • ManageEngine Log360 Reviews & Ratings
    196 Ratings
    Company Website
  • Axero Reviews & Ratings
    219 Ratings
    Company Website
  • AlisQI Reviews & Ratings
    108 Ratings
    Company Website
  • iTacit Reviews & Ratings
    46 Ratings
    Company Website
  • Bluepear Reviews & Ratings
    70 Ratings
    Company Website
  • UptimeRobot Reviews & Ratings
    880 Ratings
    Company Website
  • Source Defense Reviews & Ratings
    7 Ratings
    Company Website
  • Interfacing Integrated Management System (IMS) Reviews & Ratings
    66 Ratings
    Company Website

What is WebFirst?

WebFirst functions as RTI's electronic customer relationship management (eCRM) platform aimed at both clients and partners, offering an online interface where users can access a collection of solutions for common problems, keep track of the status of current incidents, and initiate new support requests. This platform enhances communication, speeds up the reporting process, and provides round-the-clock access to vital information and support, reducing the necessity for extra staffing expenditures. With the right access permissions, clients can view a specific set of information that is usually only available to internal personnel, fostering customized visibility and engagement. Users are empowered to monitor their own active and recently resolved incidents, allowing them to check their status and optionally contribute updates or messages related to those cases. Moreover, they can utilize the File Download Manager feature of CustomerFirst to obtain documents, files, and solutions, which aids in efficiently resolving issues. In summary, WebFirst not only boosts customer satisfaction by offering self-service capabilities but also fortifies the connection between RTI and its users through clear and effective communication channels. This innovative platform represents a significant step towards enhancing user experience and operational efficiency.

What is DisasterLAN?

DisasterLAN (DLAN) stands as the premier emergency management solution offered by Buffalo Computer Graphics. This secure, web-based software can be utilized from virtually any location and on any device. DLAN equips users with essential tools for collaborative situational awareness and efficient information management based on workflows. Its key features are comprised of modules such as Ticket Manager, Status Board, Asset Management, Mobile Responder, GIS, Situation Reports, Incident Action Plans, and Finance. The design of the DLAN system prioritizes user-friendliness and requires minimal training for end users to become proficient. Additionally, it boasts straightforward administration tools that do not necessitate any programming knowledge. Since its inception in 2002, BCG has consistently enhanced and supported this software, ensuring it meets evolving needs. DLAN is offered as an on-premise, cloud, or hybrid solution, catering to organizations of various sizes in both the public and private sectors. This versatile software is utilized across diverse industries, including emergency management, healthcare, transportation, utilities, education, and corporate sectors, demonstrating its broad applicability and effectiveness.

Media

Media

Integrations Supported

Integrations Supported

ArcGIS
X (Twitter)

API Availability

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

BCG offers DLAN packages in several price ranges. Our team would be happy to help you find a package that fits your needs and budget.

DLAN is available for purchase through the GSA Multiple Award Schedule.
Free Trial Offered?

Supported Platforms

Not specified

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook

Customer Service / Support

Standard Support
24 Hour Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

RTI Software

Company Website

www.rti-software.com/webfirst.html

Company Facts

Organization Name

Buffalo Computer Graphics

Date Founded

1982

Company Location

United States

Company Website

www.buffalocomputergraphics.com/IM/DLAN

Categories and Features

Knowledge Management

Decision Tree
Knowledge Base Management

Categories and Features

Emergency Management

Not specified

Emergency Notification

Contact Management
Geo Targeting
Mass Notifications
Scenario Planning
Templates
Two-Way Communication

Incident Management

Audit Trail
Disaster Recovery
Incident Reporting
Safety Management
Task Management
Ticket Management

Popular Alternatives

HarrisData CRM Reviews & Ratings

HarrisData CRM

HarrisData

Popular Alternatives

RedAlert Reviews & Ratings

RedAlert

Alpine Software
WebEOC Reviews & Ratings

WebEOC

Juvare
DisasterLAN Reviews & Ratings

DisasterLAN

Buffalo Computer Graphics