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What is WebFirst?

WebFirst functions as RTI's electronic customer relationship management (eCRM) platform aimed at both clients and partners, offering an online interface where users can access a collection of solutions for common problems, keep track of the status of current incidents, and initiate new support requests. This platform enhances communication, speeds up the reporting process, and provides round-the-clock access to vital information and support, reducing the necessity for extra staffing expenditures. With the right access permissions, clients can view a specific set of information that is usually only available to internal personnel, fostering customized visibility and engagement. Users are empowered to monitor their own active and recently resolved incidents, allowing them to check their status and optionally contribute updates or messages related to those cases. Moreover, they can utilize the File Download Manager feature of CustomerFirst to obtain documents, files, and solutions, which aids in efficiently resolving issues. In summary, WebFirst not only boosts customer satisfaction by offering self-service capabilities but also fortifies the connection between RTI and its users through clear and effective communication channels. This innovative platform represents a significant step towards enhancing user experience and operational efficiency.

What is Vector LiveSafe?

Vector LiveSafe is a leading mobile application celebrated for its ability to enable effective two-way communication concerning safety and security risks, emergency notifications, and vital safety resources. It comprehensively tackles numerous issues such as physical security threats, dangers to lone workers, incidents of sexual harassment and assault, along with health concerns associated with COVID-19, thereby equipping organizations with the necessary tools to uphold safety and vigilance. By harnessing input from employees, workers, and students, security teams can promptly address incidents and threats as they arise. Additionally, security personnel and operations managers can issue alerts through multiple channels, including SMS, phone calls, emails, and push notifications, ensuring that all employees and students are kept informed and safeguarded. The platform's integration of real-time analytics, along with dashboards and anonymous crowd-sourced data, allows security and risk management experts to proactively pinpoint and evaluate potential threats and vulnerabilities. Ultimately, Vector LiveSafe not only improves immediate response capabilities but also cultivates a proactive culture of safety and awareness within organizations, encouraging everyone to be vigilant and engaged in their own safety. This comprehensive approach to safety management positions organizations to respond effectively to a range of challenges in today's dynamic environment.

Media

Media

Integrations Supported

Integrations Supported

HqO Workplace Experience Platform
Mutalink

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

Not specified

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Not specified

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

RTI Software

Company Website

www.rti-software.com/webfirst.html

Company Facts

Organization Name

Vector Solutions

Date Founded

1999

Company Location

United States

Company Website

www.vectorsolutions.com

Categories and Features

Knowledge Management

Decision Tree
Knowledge Base Management

Categories and Features

Emergency Management

Not specified

Lone Worker

Not specified

Risk Management

Not specified

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